Logistics Dispatcher

The Dispatcher - Regional supports day-to-day freight coordination across local, regional, and national OTR, and linehaul operations by scheduling, assigning, and tracking shipments.

Compensation: $22.07/hour base ($27.03/hour blended/take-home including regular/guaranteed overtime

Schedule:
Sunday, Monday, Tuesday, every other Wednesday, 6 AM - 6:15 PM

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
• Serve as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems
• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance
• Track and maintain accurate records related to driver hours, availability, utilization, and performance
• Identify service disruptions, delays, or compliance concerns and elevate issues to leadership per SOPs
• Provide routine customer updates and shipment status information based on defined service expectations
• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations
• Follow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirements
• All other duties as assigned to meet evolving business needs.

• Education:
  
  High School Diploma or GED equivalent required.
• Strong customer service, communication, and organizational skills
• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment
• Basic problem-solving skills with sound judgment and willingness to elevate issues appropriately
• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus
• Prior transportation, logistics, or dispatch experience preferred
• Demonstrated reliability, professionalism, and commitment to attendance and schedule requirements
• Demonstrated discretion and confidentiality in handling and protecting sensitive information
• Technical:
  Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment:
  Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.