Operation Support Clerk

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Operations Cincinnati, OH Full Time $18–$21/hr Reports to Kim Thiel

The Operations Support Clerk position provides administrative and operational support for warranty claims, customer returns (RMA), inventory exceptions, and other operational processes. This role is responsible for coordinating intake, documentation, tracking, and follow-up activities while ensuring compliance with company policies, standard operating procedures, and vendor requirements. The Operations Support team plays a critical role in supporting customer satisfaction, inventory accuracy, financial reconciliation, and overall operational efficiency.

This position requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

• Receive, review, and document customer warranty claims and return requests.
• Validate requests for completeness, eligibility, and required supporting documentation.
• Provide customers with return instructions, timelines, and status updates throughout the warranty or return process.
• Create, update, and maintain warranty, return authorization (RMA), and operational records within ERP and related systems.
• Verify invoices, part numbers, serial numbers, quantities, and supporting documentation for accuracy.
• Track warranty and return cases from initiation through final resolution, ensuring timely follow-up and documentation.
• Coordinate with warehouse personnel to confirm receipt, inspection, and disposition of returned materials.
• Update inventory and operational records based on inspection results and approved dispositions.
• Coordinate replacement orders, repairs, vendor returns, customer credits, refunds, or product disposal as required.
• Support daily RMA workflows to prevent backlogs and ensure timely processing.
• Serve as a liaison between Operations, Sales, Accounting, and other departments to resolve order exceptions and customer issues.
• Work with shipping carriers to resolve delivery issues and process shipping claims when necessary.
• Submit warranty claims and return requests through vendor portals as required.
• Maintain complete, accurate, and audit-ready documentation for all assigned cases.
• Ensure compliance with company policies, warranty procedures, vendor requirements, and standard operating procedures.
• Identify recurring issues, process improvements, and operational trends, communicating recommendations to management.
• Assist with inventory verification, cycle counts, discrepancy investigations, and inventory-related projects.
• Perform inbound RMA inspections, product testing, kitting, or other operational support activities as assigned.
• Maintain clear and professional communication with customers, vendors, and internal departments.
• All other duties as assigned.

• High school diploma or equivalent.
• Strong attention to detail and commitment to documentation accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Proficiency with Microsoft Office applications and basic computer systems.
• Ability to work independently and collaboratively within a team environment.

• Experience in operations support, customer service, warehouse, logistics, or distribution environments.
• Familiarity with ERP systems, inventory management systems, and RMA processes.
• Experience coordinating with multiple internal departments and external vendors.
• Knowledge of inventory control and operational workflows.
• Experience supporting warranty administration or product return processes.
  
  Physical Requirements
  • Ability to work…