Parts and Logistics Lead

HITEC Power Protection develops, manufactures and delivers turnkey power solutions to ensure uninterruptible, continuous and conditioned power supply to mission-critical processes. The core product of HITEC Power Protection is the dynamic UPS (Uninterruptible Power Supply) system using flywheel energy storage. This is a proven technology, based on more than 60 years of experience and supported by a global installed base of more than 2,000,000 kVA in high demanding industries.

Besides the main engineering and assembly facility in Almelo, the Netherlands, HITEC is located in the United States of America, United Kingdom, Malaysia, Spain, Taiwan, China, and Russia.

The Parts and Logistics Lead is a member of the Regional Service department and has primary responsibility for the parts, inventory, and logistics function supporting Service and Projects. The role works closely with Service Coordinators, Project Managers, Service Managers, technicians, vendors, and other internal stakeholders. You report to the Service Director Americas.

The Parts and Logistics Lead has primary ownership and accountability for parts availability, inventory control, PM and overhaul readiness, shipment coordination and tracking, vendor performance, issue resolution, escalation management, and stakeholder communication through full closure. This role is expected to proactively manage outcomes, identify risks before they affect field execution or the customer, and take ownership rather than function as a support-only position.

Escalating an issue does not transfer ownership of follow-up or closure.

To ensure Service and Projects have the correct parts and materials available when required by proactively managing inventory, job readiness, shipping, vendor performance, communication, and issue resolution from request through final closure.

• Organize courier shipments and freight forwarding.
• Maintain accurate documentation for all logistical activities.
• Work with Service Coordinators, Project Managers, and Service Managers to forecast upcoming demand and review material readiness sufficiently in advance of scheduled work.
• Prepare, kit, verify, and stage required parts and materials for PMs, overhauls, outages, and projects in accordance with Service Orders and confirmed scope of work.
• Develop and maintain standardized PM and overhaul kits and improve kit content based on field feedback and recurring requirements.
• Validate parts requirements against Service Orders and known scope; identify shortages early and establish an action plan and ETA before they impact execution.
• Coordinate customs brokers when required.
• Prepare shipping documentation including commercial invoices, packing lists, and export documents.
• Coordinate domestic and international shipments including air, ground, freight, and oversized shipments.
• Manage urgent same-day / next-flight-out shipments for critical outages.
• Own the ITT process and replenish used stock within agreed time frames.
• Photograph outbound shipments prior to dispatch to document contents, packaging condition, and shipment condition.
• Maintain shipment tracking logs including carrier, tracking information, ETA, delivery status, and delivery confirmation.
• Confirm delivery and promptly address shipment exceptions, shortages, damage, or discrepancies.
• Proactively communicate shipment delays, parts shortages, revised ETAs, and recovery plans to affected stakeholders.

• Monitor stock levels and replenish spare parts and consumables.
• Perform regular stocktakes and maintain stock kit notes.
• Book incoming and outgoing goods and ensure accurate…