Assistant Director Operations

• Posting Number: S
• Position Title:
  
  Assistant Director for Housing Operations
• Position Type:
  Staff
• Location:
  
  Villanova, PA
• Recruitment Type:
  Internal/External Applicants
• Work Schedule:
  
  full-time/12-months
• Avg Hours Week
• Department: 361-Residence Life Office

The Assistant Director for Housing Operations works in partnership with Facilities Management to maintain the University’s thirty-eight residential facilities as well as overseeing on-going and ad hoc projects related to facilities operations. The position serves as a liaison between Residence Life and our on-campus partners and outside vendors: moving services, extermination, laundry, furniture, student rental services, and others. The Assistant Director oversees all processes connected to the opening and closing of the residential buildings, including room inspections and damage billing, and works in conjunction with the Director for Housing Operations on residence hall renovation and new construction projects.

This position collaborates with the Coordinator for Housing Operations to ensure an effective check-in and check-out process and shares responsibility with other Residence Life professional staff for assisting in training activities, database and inventory management, and rotating weeknight and weekend on-call responsibilities.

• Plan and facilitate quarterly meetings with Facilities, Custodial, Environmental Health and Safety and Public Safety to review policies and procedures related to maintaining the residence halls.
• Work in conjunction with Custodial and Facilities staff to prepare residential buildings for opening of the halls at the beginning of each academic term.
• Collaborate with Housing Services Specialist to process and track daily requests for individual room and common area maintenance and custodial service needs and provide updates on maintenance requests to staff and students.
• Oversee regular on-site hall inspections with Area Coordinators and Custodial and Maintenance staff to ensure optimal levels of cleanliness and repair.
• Coordinate student property damage claims related to facilities maintenance issues with the assistance of the Housing Services Specialist.

• Manage moving services
  • Provide direct supervision of moving crews and coordinate requests for weekly services
  • Oversee moving services budget and expenditures
  • Supervise removal, disposal, and installation of residence hall furnishings
  • Maintain thorough assessment of residence hall furniture inventory and manage storage areas.
  • Collaborate with the Coordinator for Housing Operations to provide vendors with access to halls and student rooms
• Manage extermination services
  • Process service requests and oversee follow-up
  • Work with service representative to establish and maintain a sound preventative maintenance program
• Manage laundry services
  • Process service requests and oversee follow-up
  • Work with Procurement and Wildcard Office in the development and follow through on the service contract from all parties
• Coordinate refrigerator rental and other sales programs
  • Collaborate with Director for Housing Operations to choose vendors and secure contracts
  • Coordinate with outside vendors to oversee drop off and pick up of student rentals and purchases in the residence halls
• Manage residence hall lounge furniture rental
  • Manage budget for rental program
  • Collaborate with vendor to inventory and maintain furniture

• Respond to student, parent and other constituent inquiries and concerns related to Facilities and Custodial Management and outside vendor…