Senior Manager, Inventory Control and Quality Assurance

About Us

Key Me is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, Key Me allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 7,000+ locations across the country in major retailers such as Wal Mart, Kroger, 7‑Eleven, Menards, and many others.

Additionally, Key Me offers customers a one‑stop solution for all their locksmith needs ranging from lockouts and re‑keys to complex installations and custom jobs. All Key Me locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. Key Me’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts.

Key Me is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.

Key Me is an exciting, well‑funded (over $150M raised to date), tech company that is solving real consumer pain points. Key Me is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward‑thinking, expanding team to continue opening doors for our customers.

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

The Inventory Control, Quality Assurance, and Inbound Logistics Manager is responsible for ensuring inventory accuracy, process compliance, and operational excellence within the Fulfillment Center. This role oversees on‑site management of these functions and partners closely with stakeholders to identify gaps, drive continuous improvement, and maintain high standards of service. Acting as a key link between on‑site Operations and corporate teams, this role supports accurate inventory management, efficient issue resolution, and consistent execution of operational processes.

• Monitor, measure, and analyze KPIs related to inventory accuracy, quality, service levels, and transaction integrity; provide actionable insights and proactive feedback to Operations and Fulfillment Center leadership.
• Lead planning, forecasting, and prioritization efforts related to inventory control and quality initiatives, including assigning and directing work as needed to meet operational goals.
• Review customer defect data, inventory discrepancies, and process issues to identify trends and perform root cause and cause‑and‑effect analysis; develop and execute corrective action plans.
• Create and execute daily, weekly, and monthly action plans to improve inventory integrity, quality performance, and operational efficiency.
• Partner closely with Fulfillment Center leadership to communicate inventory control and quality assurance policies, ensure compliance, and support consistent execution across teams.
• Drive continuous process improvements that support scalability, operational excellence, and the ability of teams to keep pace with rapid growth.
• Develop and maintain strong working knowledge of inventory systems, fulfillment processes, and upstream/downstream workflows to support effective problem‑solving and decision‑making.
• Serve as the primary point of contact between corporate teams and Fulfillment Center Operations, ensuring clear communication, alignment, and timely issue resolution.
• Investigate, manage, and elevate issues related to receiving errors, inventory variances, and data integrity gaps, including issues that fall outside standard receiving processes.
• Support leaders and associates through clear communication, direction,…