General Manager

Cape Royal Golf Club
11460 Royal Tee Cir
Cape Coral, FL 33991, USA

Come watchthe Wood Storks, Ibis, Egrets and Herons on the fairways and preserves of the community. Considered one of the best kept secrets in the great Fort Myers area, Cape Royal offers the feel of a protected enclave yet minutes away from all that Southwest Florida has to offer.

Just a short drive from the beaches, Cape Royal features 27 holes of championship golf in Southwest Florida spread across a course design that is too good to miss! Our unique, Gordon Lewis-designed layout features FIVE sets of tees in order to challenge players of all skill levels.

The General Manager reports directly to the VP of Operations and the Board of Directors for the Community Association. The General Manager is responsible for overseeing all aspects of the operations of the golf club, monitoring and adjusting financial performance, providing guidance to the board on governance matters and leading the management team(s) to deliver a superior guest experience. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members and guests.

• Develops, manages and implements long term/strategic, capital and business plans, operating reports and general policies and procedures
• Responsible for the timely development of accurate annual budgets for each direct report departments. Coordinates the preparation of the comprehensive annual business plan with all departments. Collaborates and assists key managers with developing, monitoring and achieving business and operating plans.
• Prepares and monitors monthly and quarterly financial reports/statements, revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business reports and forecasts.
• Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other elements. Recommends effective corrective action, as needed.
• Leads regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promotes active communication in all areas, collaboration and accountability.
• Maintains close contact with members on a daily basis to ensure member satisfaction expectations are exceeded. Oversees the resolution of member, guest and employee feedback and challenges in a timely manner.
• Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensures that the team is exceeding guest expectations in the F&B department, oversees the management team responsible for delivering an excellent F&B experience which appeals to guests for a la carte, events and banquets.
• Oversees the execution of a strategic membership development program designed to increase total membership count and membership dues revenue. Monitors sales and marketing results to ensure goals are met. Supports and guides team with the creation of marketing programs to promote the facility’s services to potential guests.
• Ensures compliance with purchasing policies and procedures and that club is benefiting from Troon vendor relationships and national accounts.
• Oversees the care and maintenance of all of the club’s physical assets and facilities. Oversees the coordination of property-wide maintenance efforts between the building management department and senior managers.
• Reinforces with key department heads the need for training programs to include but not limited to member service, food and beverage service training, train the trainer programs, safety and other training programs.
• Monitors the Club’s overall safe-work practices, coordinates ongoing safety education programs, and ensures compliance in all departments. Emphasizes prevention through training, inspection and preventive enforcement.
• Develops and maintains a positive management philosophy to guide personnel toward optimal operating results, employee morale and guest satisfaction. Reviews policies relating to personnel actions & training along with…