Warehouse Operations Manager

Job Title

Warehouse Operations Manager

Vice President of Operations

The Operations Manager is responsible for the overall leadership, performance, and continuous improvement of warehouse operations, ensuring safe, accurate, and efficient execution across receiving, inventory management, shipping, and Truline vending operations. This role drives operational excellence, supports ISO 9001 standards, and ensures exceptional customer experience through disciplined process execution and team development. This role has managerial and leadership requirements.

• Oversee daily warehouse operations:
  Receiving, Putaway, Inventory Control, Order Fulfillment, and Shipping
• Ensure workflow alignment to meet service level agreements (SLAs) and customer expectations
• Balance labor, equipment, and space utilization to optimize throughput
• Enforce all safety protocols, PPE requirements, and OSHA compliance
• Ensure compliance with ISO 9001 processes, internal audits, and corrective actions
• Establish, monitor, and report key performance indicators
• Manage warehouse personnel and provide leadership, training, and coaching to direct reports. Evaluate employee performance as well as departmental performance. Identify gaps and lead continuous improvement initiatives
• Oversee daily vending operations – support machine deployments and recovery requirements
• Partner with Sales, Customer Service, Supply Chain, and Finance
• Attend/lead huddles, meetings, etc., and provide support to VP Ops for operational/facility issues/needs

• Strong verbal communication – with clients, resources, suppliers, internal support
• Strong work ethic – efficient and accurate completion of assigned tasks
• Ability to take initiative, make independent judgment/decisions, gather data, and prepare reports
• Leadership skills – professional approach to problem solving; collaborative and solution-oriented
• Relationship management – ability to actively listen, assess, and communicate to meet client needs and gain consensus

• Organization/Planning – establishes a systematic course of action for self and others in order to accomplish objectives; determines priorities and allocates resources effectively.
• Communication & Collaboration – effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts. Ability to work cross‑functionally across departments and resolve conflicts by achieving consensus and buy‑in where needed.
• Detail Oriented – achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
• Enthusiastic – excited about and committed to furthering the organization’s objectives.
• Honesty/Integrity – instills mutual trust and confidence, creates a culture that fosters high standards of ethics, behaves in a fair and ethical manner toward others, and demonstrates a sense of corporate responsibility and commitment.
• Efficient – maximizes productivity and can prioritize tasks to benefit the company and customer needs

• 5–10+ years warehouse/distribution leadership experience
• Strong knowledge of WMS/ERP systems
• Experience with KPI‑driven performance management
• Ability to work a flexible schedule, accommodate overnight travel when necessary

• Epicor/Prophet 21 experience