Career Center Operator

The Career Center Operator manages and provides oversight for services and activities provided through the Kentucky Career Centers within the TENCO region. The region comprises Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The Career Center Operator must maintain confidentiality.

Involves coordinating the service delivery of career center partners and service providers, facilitating the completion and implementation of the Memorandum of Understanding, analyzing customer flow, improving customer access to services, increasing awareness of Career Center Services, implementing federal, state, and local initiatives, and streamlining workforce services.

• Coordinate service delivery between multiple partner agencies in a multi‑center area;
• Oversee and evaluate general operations such as Career Center hours and maintenance;
• Implement federal, state, and local Career Center regulations, guidance, and initiatives;
• Streamline services through common intake, referral procedures, team‑based case management, and other initiatives identified through federal, state, or local guidance;
• Evaluate the quality and quantity of services provided;
• Develop, implement, and evaluate Career Center goals;
• Convene and facilitate regular partner meetings by preparing agenda, discussion materials, data, and other items as required;
• Provide Career Center staff training on partner programs;
• Coordinate with the Workforce Development Manager to ensure program goals are achieved and regulations are followed;
• Provide support to Career Center staff to ensure effective and efficient customer service and operations;
• Assist with the development and implementation of the Memorandum of Understanding, Infrastructure Funding Agreements, and other Kentucky Career Center system agreements;
• Oversee the Kentucky Career Center certification process for each center;
• Evaluate performance data for each Kentucky Career Center and, if necessary, develop and implement methods for continuous improvement;
• Present reports to the TENCO Workforce Development Board and Career Center Committee;
• Request and assist in the development of electronic and hard‑copy outreach/promotional literature and activities;
• Establish regular communication modes with all partners and front‑line staff;
• Ensure each center and services are accessible for all customers;
• Assist with the coordination of partnerships among agencies to ensure a holistic array of services without duplication;
• Professionally represent the Kentucky Career Centers at community and government meetings;
• Educate the community about Kentucky Career Center services;
• Assist in the coordination and implementation of staff development;
• Develop policies and procedures for the Kentucky Career Center system;
• Ensure the Kentucky Career Centers have adequate resources to meet customer needs;
• Ensure technology is utilized at its maximum potential to provide alternative avenues for service delivery.

Involves facilitating and engaging in various levels of communications, maintaining contact with local government officials and administrative agencies, and participating in public events.

• Facilitate and engage in various levels of communication with internal staff, clients, board members, and public agencies;
• Maintain regular contact with local government officials and agencies;
• Investigate and resolve complaints and concerns from customers with the Executive Director;
• Build networks and collaborate with organizations to implement the organization’s planning and development strategies;
• Articulate and communicate the program’s regional and local impact to the Board of Directors;
• Oversee or lead large group discussions, community outreach, and public involvement initiatives;
• Participate in community events and speak at local and regional meetings.

Involves any other tasks and assistance needed to support the organization.

Bachelor’s degree or higher in a human services or business‑related field from an accredited college or university. Experience may be considered in lieu of a bachelor’s…