Branch Manager II

Summary

The Branch Manager is responsible for the administration and efficient daily operation of a full‑service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services goals. The role develops new business, provides superior customer relations, and promotes a sales and service culture through coaching, guidance, and staff motivation. The manager achieves individual and branch sales goals through new business, referrals, and retention of account relationships.

The manager provides leadership, training, and supervision, delegating day‑to‑day operations to the Assistant Branch Manager or other branch personnel.

• Manage and motivate staff to meet goals and objectives related to branch profitability, loan volume, credit quality, delinquency, and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within the community and sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews, and terminations as applicable. Establish lending authority for associates.
• Ensure a high quality of client service; assist clients with the implementation of solutions and monitor overall client satisfaction.
• All other duties as assigned.

• High School Diploma or GED from an accredited institution
• 3–5 years of consumer finance experience or related industry experience
• Personnel management and budgeting skills
• Effective communication, organization, and sales skills
• Proficient working knowledge of industry‑related loan software, Microsoft Windows, Excel, and Word applications

• Industry‑related experience
• Bilingual (Spanish/English)
• Ability to relocate

• The salary range for this position is competitive based on the job duties and the candidate’s knowledge, skills, abilities, and experience.
• This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.

• Normal office environment
• Occasional overnight travel

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision, paid time off, paid holidays, 401(k), life insurance, long‑term disability, tuition assistance, and an employee assistance program. Optional benefits include critical care, auto, home, and pet insurance and other ancillary insurance options.