Heavy Duty Operations Manager

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally.

Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!

Position: Heavy Duty Operations Manager

Location: Roberts HD Towing Lexington, KY

Job :1586-Roberts

# of Openings:1

We’re looking for a
hands‑on Heavy‑Duty Operations Manager
to lead our towing and recovery operations. If you thrive in fast‑paced environments, know heavy‑duty equipment inside and out, and can lead teams under pressure—this role is for you.

This is a leadership position where you’ll directly impact safety, performance, and customer satisfaction across daily operations.

You won’t just manage from behind a desk—you’ll lead from the front. This role is critical to keeping operations running safely, efficiently, and professionally in high‑stakes environments.

• Lead and manage a team of heavy‑duty tow operators, dispatchers, and support staff
• Oversee daily towing, recovery, and roadside operations (wreckers, rotators, lowboys, etc.)
• Coordinate dispatch, job assignments, and response priorities
• Ensure compliance with safety standards, DOT regulations, and company procedures
• Maintain fleet readiness: inspections, maintenance, and equipment availability
• Handle escalated customer, law enforcement, and commercial account issues
• Recruit, train, coach, and hold team members accountable
• Step in during major recoveries or emergency situations when leadership is needed

• 5+ years of experience in towing, heavy‑duty recovery, transportation, or fleet operations
• Proven leadership experience managing teams in high‑pressure environments
• Strong knowledge of heavy‑duty towing and recovery equipment
• Ability to make fast, sound decisions in emergency roadside situations
• Excellent communication, organization, and problem‑solving skills
• Valid driver’s license (CDL preferred)
• Familiarity with DOT regulations and safety standards preferred

• Experience working with municipalities, police rotations, or insurance contracts
• Hands‑on operation of heavy wreckers, rotators, or recovery equipment
• Background in safety program management or fleet maintenance coordination

• Ability to walk, stand, and move throughout tow yard and shop areas for extended periods.
• Ability to lift, carry, or move equipment or parts up to 30–40 lbs as needed during inspections or operational support.
• Ability to climb in and out of heavy‑duty trucks, trailers, and recovery equipment for inspections.
• Ability to bend, kneel, and crouch when reviewing vehicle damage, equipment setup, or safety compliance.

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability & Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.