Bilingual Mandarin Administrative Services Manager

Bilingual Mandarin Administrative Services Manager

We are looking for a highly organized and experienced Administrative Services Manager to lead our internal service department. This role is essential in overseeing daily administrative functions, managing guest reception, coordinating expatriate relocation, and driving the development of travel and administrative policies. The ideal candidate will possess a strong background in administration, proven leadership capabilities, and extensive experience in managing complex, multi-faceted tasks, including a deep understanding of the challenges and nuances involved in expatriate management.

• Leadership and Management:
• Lead and manage the internal service department, ensuring the efficient and effective delivery of all administrative support services.
• Supervise, mentor, and develop a team of administrative professionals, fostering a collaborative and results-driven work environment.
• Establish and implement departmental goals and strategies that align with the company’s overall objectives.

• Oversee the management of office operations.
• Supervise the operation of front desk activities, ensuring that processes and standards are upheld without direct involvement in day-to-day tasks.
• Provide oversight for the scheduling and coordination of internal and external meetings according to company standards.
• Oversee the coordination of interviews, ensuring that the process is handled efficiently by the HR and administrative teams.
• Supervise the management of travel arrangements, ensuring adherence to company policies and that the administrative team executes these responsibilities effectively.
• Act as the primary liaison between the internal services department and other business units, including HR, finance, and operations, ensuring that administrative services are aligned with broader company objectives.
• Support cross-functional projects and initiatives, ensuring that all administrative aspects are managed effectively.
• Facilitate communication between departments to streamline processes and enhance operational efficiency.

• Oversee the expatriate relocation process, ensuring that housing, transportation, and logistical needs for employees relocating from China to the U.S. are met by the relevant teams and external vendors.
• Ensure that both expatriates relocating to the U.S. and U.S. employees traveling to China comply with visa, immigration, and local regulations.
• Work closely with HR, legal teams, and external immigration consultants to manage these processes efficiently.
• Supervise the development and implementation of cultural integration programs for expatriates and U.S. employees traveling to China, ensuring that they receive the necessary support.
• Provide oversight to ensure that both expatriates in the U.S. and U.S. employees in China receive continuous support throughout their assignments or business trips.
• Assist with the planning and execution of repatriation processes for expatriates and ensure compliance with local regulations for U.S. employees returning from China.

Collaborate with senior leadership, HR, and other departments to develop, refine, and implement administrative and travel policies, ensuring they meet the needs of the organization and comply with legal requirements.

Lead the rollout of new policies, providing training and support to ensure consistent application across the company.

Regularly review and update policies to reflect changes in business strategy, regulatory environments, or industry best practices.

• Maintain a flexible work schedule to accommodate the needs of the organization, including participation in meetings, events, and projects that may occur outside regular business hours.
• Be willing to travel domestically or internationally as required to support company operations and ensure the successful execution of administrative and expatriate-related tasks.

• Minimum of 5-7 years of experience in an administrative management role, with at least 3 years in a leadership…