RMS Assistant Regional Manager

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Full Time AUGUSTA SPRINGS, Augusta Springs, VA, US

30+ days ago Requisition

Salary Range: $24.00 To $25.00 Hourly

Job Title:Assistant Regional Manager (with Dispatching Responsibilities)

Department:Operations

Reports
To:Regional Manager

Job Type:Full-Time

Position
Overview

The Assistant Regional Manager(ARM) supports the Regional Manager in the day-to-day operationaloversightofanassignedregion.

Thisrolefocusesonexecution,coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager’s absence.

• Support the Regional Managerindailyoperationalactivitiesacrossthe assigned region
• Assistwithensuringallroutes,drivers,andvehiclesareoperationalandproperly assigned
• Monitordailyscheduledvs.performedtripsandescalateissuesto the Regional Manager
• Verifyroutesarestartedasscheduledandensureservicecontinuity
• Assistwithoffsitevisits,spot checks,anddriverinspectionsasdirected

• Assistthe Regional Manage rand Risk Managerwithaccidentreporting , documentation, and follow-up
• Support retrieval of video footage, incident reports, and required documentation

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• Assist in monitoring the current camera systems as it relates to safety alerts and inbox itemsandclearingassigned issues in a timely manner
• Review wheelchair securementphotosandcompliancedocumentationasassigned
  • Participate in audits, inspections, and compliance reviews as needed.
• Assist with Drug &Alcohol Program complianceasdelegated

• Assist with maintainingdriverschedulesandbalancinghoursevenly
• Verifypreviousdaytimecardsarecomplete,accurate,andclockedoutproperly
• Identifytimecarddiscrepancies,missed punches,orunassignedtimeandnotifythe Regional Manager
• Supportovertimemonitoringbyidentifyingtrendsandcontributingfactors
• VerifybreaktimesandcommutetimeusagealignwithRMSpolicy
• ConfirmdriversassignedtoroutesareproperlyclockedinandoutinADP

• Assistwithensuringvehiclesarereturnedtoservicepromptlybycoordinatingwith maintenance vendors
• Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments
• Assistwithfuelcardadministrationunder Regional Manager direction
• Helptrackissueduniforms,phones,andequipmentforregionalstaff

• Assistwithonboardingtasksasdelegated(uniforms,system access,device setup)
• Supportemployeefilemaintenanceanddocumentationaccuracy

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• Participateinstaffmeetings,teamcheck-ins,andmorale-building activities
• Serveasapointofcontactfordrivers,dispatchers,andschedulerswhenescalated

• Assist with responding to customer and agency inquiries and complaints within required timelines
• Escalateunresolvedorsensitiveissuestothe Regional Manager promptly
• Support communication with Regional Commissions and internal RMS departments
• Promote professionalism, responsiveness, and positive relationships within the region

• Assistwithpreparationofmileage,hours,andoperationalperformancereports
• Helpmaintainorganizedandaccurateshared-drivefilestructures
• Ensuredocumentationisstoredcorrectlyandupdatedasrequired
• SupportKPItrackingandreportingefforts

• Supportcompanywideorregionalprojectsassignedbythe Regional Manageror  upper management
• Serve as acting Regional Manager when delegated or during absences, within defined authority limits
• Experienceintransportationoperations,dispatch,ormanagementsupport preferred
• Strongorganizationalandfollow-through skills

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• Abilitytomanagemultipleprioritiesinafast-paced environment
• Effectivecommunicationandproblem-solving skills
• Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly)

• Demonstrates reliability,responsiveness,andattentiontodetail
• Proactivelyidentifiesoperationalissuesandescalatesappropriately
• Supports Regional ManagergoalsandreinforcesRMSpoliciesandstandards
• Maintains professionalism and accountability in all interactions