Sr. Director, Internal Consulting, Op Model Transformation

We are seeking a Sr. Director of Internal Consulting to lead central initiatives for Aon. The role starts with building and carrying out a multi-year strategic overhaul of our Operating Model. Reporting to the leadership team of Aon Business Services (ABS), this role leads internal consulting and program management teams. It involves crafting, orchestrating, and scaling the transformation of the enterprise operating model  goal is to improve how we deliver value to clients, colleagues, and other interested parties.

This role will engage with senior leaders across Solution Lines, Regions, and Functions. It will also lead a cross‑functional group of internal advisors, project managers, and subject matter experts to deliver measurable performance outcomes.

This role is open to a Virtual or Hybrid colleague based in Central or Eastern Time Zone.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Key Responsibilities

• Partner with ABS leadership as well as business leaders, key collaborators, and cross‑functional partners to advance the vision, objectives, and scope related to operating model transformation efforts
• Translate strategic priorities into a clear transformation roadmap with defined business outcomes, benchmarks, and value realization targets
• Apply structured consulting methodologies (e.g., problem framing, analytical reasoning, benchmarking, argument development) to advise recommendations
• Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits

• Lead the end‑to‑end diagnostic, build and transition of the target operating model across Aon’s Business Units, geographic areas, and departments
• Translate enterprise strategy into detailed organizational framework components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns
• Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs
• Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, RACIs, team structures, decision rights, important metrics) integrate across the enterprise

• Act as a trusted advisor to senior executives. Provide insight on opportunities, trade‑offs, and risks related to the operating model. Ensure agreement and engagement in strategy and roadmap.
• Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences
• Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision‑making, and blocking issue mechanisms
• Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs
• Facilitate executive and working‑level forums to align decisions, resolve conflicts, and maintain momentum

• Recruit, develop, and mentor a high‑performing team members with capabilities in strategy, transformation, operations, change, and analytics
• Lead a team of internal consultants and business analysts to diagnose current‑state challenges, define solutions, and support implementation
• Build consulting capabilities within the broader organization by sharing methodologies, tools, and guidelines
• Promote a culture of collaboration, transparency, and continuous improvement
• Bring together and embed lessons learned into subsequent waves of organizational build changes

Education & Experience

• Bachelor’s degree in Business, Finance, Operations, Technology, or related field; advanced degree (MBA or equivalent) strongly…