Float Assistant Retail Branch Manager

About The Role

Altabank, Division of Glacier Bank, is hiring a Float Assistant Retail Branch Manager based out of Orem, Provo, Salem, Springville, Spanish Fork and Salem branches.

Provides leadership, operational support, and staffing coverage throughout an assigned area. Serves as a flexible resource capable of assisting any branch location by performing Assistant Retail Branch Manager duties, supporting branch staffing needs, maintaining customer service standards, coaching employees, assisting with branch self-audits, and ensuring regulatory compliance. Acts as interim leadership during Retail Branch Manager absences, vacancies, training periods, special projects, and periods of increased business demand.

Works closely with Retail Branch Managers and the Retail Area Manager to ensure consistency in sales execution, alignment with retail banking strategy, customer experience, operational excellence, audit readiness, and employee development across all assigned branches.

• Provide coverage throughout an assigned Area based on business needs, staffing shortages, vacations, leaves, training schedules, and vacancies.
• Perform all Relationship Banker III and/or Assistant Retail Branch Manager responsibilities while assigned to a branch.
• Assist Retail Branch Managers in achieving branch sales, service, deposit growth, and customer relationship goals.
• Support Retail Branch Manager as an additional branch leader when assigned, ensuring daily branch operations are conducted effectively and in accordance with established policies and procedures.
• Support staffing needs by assisting with onboarding, training, mentoring, coaching, and development of employees throughout the area.
• Maintain proficiency in branch operations, account opening, customer problem resolution, transaction processing, and branch balancing procedures.
• Through show‑coaching, assist in driving sales activities through customer outreach, referrals, calling programs, and relationship‑building efforts.
• Promote a culture of teamwork, accountability, and exceptional customer service across assigned branches.
• Monitor and reinforce compliance with operational procedures, security requirements, internal controls, and regulatory guidelines.
• Assist Retail Branch Managers with completion of branch self‑audits, operational reviews, compliance monitoring, and follow‑up on self‑audit corrective action items to ensure adherence to Bank policies, procedures, and regulatory requirements.
• In the absence of Retail Branch Manager, handle escalated customer inquiries and complaints while maintaining a positive customer experience.
• Assist branch leadership when assigned in conducting branch meetings, participate in one‑on‑one coaching sessions jointly with employees assigned Retail Branch Manager when applicable, employee development activities through training, and performance coaching and mentoring.
• Support implementation of Retail Banking initiatives, process improvements, and strategic objectives throughout the area.
• Maintain flexibility to adapt quickly to changing branch assignments and business priorities.
• Travel regularly between branch locations within the area and occasionally outside the area as required for training, meetings, or projects as assigned.
• Maintain flexibility in scheduling, including the ability to work on occasional Saturdays to provide branch coverage and support business needs.
• Maintain working knowledge of all bank products, services, systems, and procedures.
• Ensure compliance with all applicable regulations including the Bank Secrecy Act, USA Patriot Act, OFAC requirements, and other regulatory guidelines.
• Complete required training within established time frames.
• Adhere to Altabank Core Values.
• Participate in community involvement, business development, and Bank‑sponsored activities throughout the area that serve and support mission and values of Altabank.
• Maintain strong working relationships with branch employees, managers, business partners, and support departments.
• Keep the Retail Area Manager informed of branch conditions, staffing challenges, customer concerns, and operational issues.
• Provide superior internal and…