Head of Royalty Services Greenwood Village,United States

Location: Northern

## Head of Royalty Services Greenwood Village,United States Apply Now Find out how well you match with this jobJob ID41641

Join the leader in collaborative licensing and help us advance inclusive and efficient new patent licensing approaches to drive innovation globally. Via Licensing Alliance is dedicated to accelerating global technology adoption, fostering participation, and generating return on innovation with balanced IP licensing solutions for innovators and manufacturers of all sizes around the globe. Via administers dozens of patent licensing programs in audio, video, broadcast, power, and more for a variety of technologies, consisting of 25,000 patents in over 130 countries, with nearly 100 current patent holders and over 3,000 current licensees.

Via Licensing Alliance, a subsidiary of Dolby Laboratories, is an independently managed company owned by industry-leading participants with over 25 years of intellectual property licensing leadership. We are the world's largest patent pool administrator. We aggregate patents around key innovations and offer licensing solutions that give companies streamlined access to standardized technologies. For decades, we have served as a trusted bridge between our licensors and licensees, driving a strong and efficient IP licensing environment that yields better products and technologies for people around the world.

The Head of Royalty Services is a senior management position responsible for leading the Royalty Services department, including strategic planning and day-to-day management of workflows to meet departmental and Company goals. This includes patent license administration, royalty reporting, and royalty distributions to patent holders. This role works closely with Royalty Services Managers, Licensing, Program Management, Legal, Business Development, IT, Finance, and Accounting to achieve departmental and Company goals and deliver a high level of customer service.

This position will report to the VP of Finance.

To excel in this role, strong leadership, customer service management, communication, collaboration, and analytical skills are critical. The Head of Royalty Services must partner effectively with internal leaders, support alignment across functions, and meet internal customer needs. This hybrid role is required to work in the Denver office three days per week, Tuesday through Thursday.
** Key Responsibilities
*** Lead and develop the Royalty Services department, providing strategic and operational leadership for the team. Establish clear goals, priorities, performance expectations, and accountability while fostering a culture of communication, collaboration, responsiveness, continuous improvement, and exceptional customer service.
* Oversee royalty operations and financial performance, including billing, royalty reporting, royalty allocations, revenue forecasting, and budgeting. Ensure work is accurate, timely, efficient, and compliant with established policies, procedures, internal controls, and SOC 1 requirements.
* Oversee licensee reporting, customer service, compliance, ensuring royalty reports and payments are received and processed timely. Provide direction on delinquent accounts, payment arrangements, compliance issues, and escalations, while ensuring licensees, patent holders, and internal customers receive timely, professional, and solutions-oriented responses.
* Manage the tax certificate process, ensuring timely collection, review, validation, and maintenance of required tax documentation for licensees. Establish processes and controls to monitor certificate status, address deficiencies, and minimize tax-related risks and payment delays.
* Establish and manage department KPIs and performance metrics to measure operational effectiveness, including billing and reporting timeliness, accuracy, customer response times, workload, and service levels. Regularly evaluate results, address performance gaps, and communicate key trends, risks, and opportunities to the VP of Finance and senior leadership.
* Drive process improvement and operational excellence by proactively identifying inefficiencies, recurring issues, and opportunities to improve processes, systems, technology, and team workflows. Lead initiatives that improve efficiency, accuracy, scalability, controls, and the overall customer experience, ensuring improvements are properly documented and implemented.
* Support existing and future revenue programs, partnering with the President, Business Development, Program Management, Licensing, and other leaders to evaluate business opportunities, develop operational processes, implement new revenue programs, and ensure Royalty Services is prepared to support organizational growth.
* Build strong cross-functional relationships with the offices of the President and General Counsel, Licensing, Program Management, Global Compliance, IT, Accounting, and other internal stakeholders. Serve as a trusted business partner and subject matter expert, providing timely…