Sr. Manager, Facilities & Workplace Services

Sr. Manager, Facilities & Workplace Services

Department: Operations

Employment Type: Full Time

Location: US-North Carolina-Raleigh

This position is ideal for experienced facilities management professionals to join the Facilities & Workplace Services team as a Senior Manager, Facilities and Workplace Services
, leading the operational excellence for the Morrisville, NC campus. The role is pivotal in shaping a workplace environment that fosters employee engagement, well-being, and a positive experience, while championing environmental sustainability. By partnering with cross-functional teams, you will drive initiatives that enhance the physical workspace, support workforce needs, and cultivate a culture of innovation, inclusivity, and environmental responsibility.

• Own day-to-day facilities operations, ensuring workplace services such as custodial, life safety, engineering, food service, and general maintenance are delivered effectively and consistently.
• Lead staff in providing responsive, high-quality service to employees, prioritizing their concerns and workplace experience.
• Champion and integrate environmental sustainability practices into facility operations, including energy management, waste reduction, water conservation, sustainable procurement, and performance tracking against sustainability metrics.
• Own service contracts cost-effectively, ensuring services meet company standards.
• Own vendor governance, including through RFPs, SOWs, service agreements, contract renewals, vendor onboarding, scorecards, business reviews, KPIs, audits, controls, and cost management.
• Supervise maintenance programs to keep facilities safe, welcoming, productive, and well-maintained, with a focus on building systems reliability, preventive maintenance of critical infrastructure and performance.
• Own financial planning and reporting, including annual budgets, quarterly forecasts, operating plans, KPI dashboards, service performance reviews, sustainability metrics, cost savings, and executive updates.
• Analyze data to assess objectives, productivity, cost savings, service performance, and improvement opportunities.
• Review work order metrics to identify service gaps and recurring issues and implement corrective actions.
• Direct hiring, training, and development of facility staff, fostering a culture of engagement, inclusion, and professional growth.
• Build and maintain effective relationships with key stakeholders and leadership to align facilities and workplace services with business needs.
• Own site-level capital projects, renovations, space planning, workplace improvements, and infrastructure upgrades from planning through execution, including scope development, budget tracking, schedule management, vendor coordination, and stakeholder communication.
• Partner with EHS to ensure site-level safety. Ensure facility compliance readiness, including permitting, inspections, life safety systems, emergency preparedness, incident response support, business continuity support, environmental documentation, and coordination with EHS and local authorities.
• Lead broader facility risk assessments and mitigation planning across operations, infrastructure, compliance, emergency readiness, vendor performance, and service continuity.
• Oversee employee moves, restacks, onboarding and offboarding coordination, seating assignments, access and badging coordination, conference room readiness, and workplace service requests to ensure smooth employee transitions.
• Oversee workplace experience programs and employee-facing services, including café and catering support, amenities, events, reception coordination, visitor experience, furniture standards, employee feedback, common area improvements, and employee engagement initiatives.
• Partner with key stakeholders on site strategy, occupancy planning, workplace standards, and long-range planning to support site operations.
• Own change management and communication plans for workplace initiatives, employee moves, service changes, construction impacts, and operational disruptions.
• Establish and maintain facilities and workplace service standards, SLAs, governance routines, escalation processes,…