Program Exec, Strategic Accounts

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow.

We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

The Program Executive serves as the senior-most delivery leader and primary customer-facing executive for one of FORTNA’s most strategic, high-value accounts ($100M). This role operates as the “enterprise-level project manager” and trusted advisor to the customer, accountable for the successful execution of multiple, concurrent automation programs across various U.S. sites. This individual must thrive in a fast-paced, high-demand customer environment, balancing executive stakeholder engagement, multi-site coordination, and internal team leadership to ensure consistent,high-quality delivery.

The Program Executive is ultimately responsible for aligning customer expectations with operational execution while driving accountability, communication, and results across all work streams. This is a remote role with significant travel required based on customer and project needs.

PRIMARY

RESPONSIBILITIES INCLUDE:

Customer Leadership & Relationship Management Serve as the primary point of contact and executive sponsor for a critical, high-demand customer.

Build and maintain trusted relationships with senior customer stakeholders, ensuring alignment on priorities, expectations, and outcomes.

Act as the voice of the customer internally while maintaining appropriate boundaries, accountability, and execution discipline.

Lead regular executive-level communication, including program updates, issue resolution, and performance reviews.

Drive program and account financial performance through disciplined forecasting, margin management, risk mitigation, and change management practices.

Program Oversight & Multi-Site Delivery Own end-to-end execution of multiple simultaneous automation implementations across geographically dispersed sites.

Coordinate across site leaders, project managers, and functional teams to ensure consistent execution, communication, and performance.

Manage program scope, budget, timelines, risks, and contractual obligations across all work streams.

Anticipate and proactively address operational and customer challenges in a complex, high-visibility environment.

Ensure successful delivery of solutions including MHE, robotics, WCS/WMS, and integrated software systems. Cross-Functional Leadership Provide functional leadership to a matrixed team of project managers, engineers, consultants, and operations leaders across multiple locations.

Set clear priorities, expectations, and accountability across teams while fostering collaboration and alignment.

Mentor and develop team members, ensuring strong leadership capability at the site…