More jobs:
Customer Service Team Lead, Call Center Excellence
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-20
Listing for:
Barnes & Noble Booksellers, Inc.
Full Time
position Listed on 2026-08-20
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Barnes & Noble Booksellers, Inc. is seeking a Supervisor of Customer Service to support the Sr. Mgr. and act as the “manager in charge” when the Manager is unavailable. You will be the Subject Matter Expert for the Call Center and identify opportunities to automate processes to boost productivity and meet department goals.
You will lead and mentor a team of Customer Service Specialists, ensure KPI achievement, and collaborate with CS Training to keep knowledgebase current.
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