Chief Operating Officer - Richmond Office

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Location: Richmond, Virginia, with travel to firm offices as needed

Reports To
:
Board of Directors and President

Salary Range: $275,000 to $325,000 with annual bonus

The Chief Operating Officer (COO) serves as the firm's highest-ranking administrative executive and is responsible for the overall leadership, management, and performance of all non-legal business operations. Reporting directly to the President and Board of Directors, the COO provides strategic direction and oversight for the firm's administrative functions and serves as the primary leader of the firm's administrative leadership team.

The COO directly supervises the firm's Directors and other senior administrative leaders, including those responsible for Finance, Human Resources, Information Technology, Marketing and Business Development, Recruiting, Facilities, and Operations. Through these leaders and their respective teams, the COO ensures the effective execution of the firm's strategic objectives, operational excellence, financial performance, talent management, technology initiatives, and business growth efforts.

• Partner with the Board of Directors to develop and execute the firm's strategic plan.
• Translate firm goals into actionable initiatives and measurable outcomes.
• Evaluate opportunities for geographic expansion, new service lines, strategic alliances, and law firm combinations.
• Lead due diligence, financial analysis, and integration planning for mergers, acquisitions, and lateral group opportunities.
• Support succession planning and long-term organizational development initiatives.

• Oversee the firm's financial operations in partnership with the Director of Finance.
• Monitor firm profitability, productivity, realization, collections, and key performance metrics.
• Lead budgeting, forecasting, and financial planning processes.
• Develop financial models and business cases supporting growth investments and strategic initiatives.
• Identify opportunities to improve operational efficiency and profitability.

• Serve as the firm's senior administrative leader with ultimate accountability for all business and administrative operations.
• Provide leadership, direction, and accountability for the administrative departments and teams reporting through those Directors.
• Establish performance expectations, strategic priorities, and operational objectives for administrative functions across the firm.
• Ensure alignment and collaboration among administrative departments in support of firm-wide goals.
• Serve as the principal link between the Board of Directors, President, Shareholders, and the firm's administrative leadership team.
• Lead the administrative leadership team in developing and implementing firm policies, operational standards, and strategic initiatives.
• Directly manage and develop the firm's Directors and senior administrative leaders.

• Partner with Human Resources and firm leadership on workforce planning, talent strategy, and employee engagement.
• Support recruiting, onboarding, integration, and retention initiatives for attorneys and business professionals.
• Promote a collaborative, high-performance culture aligned with the firm's values.
• Assist leaders in managing organizational change and implementing strategic initiatives.

• Partner with the Director of Information Technology to ensure technology investments support firm objectives.
• Champion operational innovation, process improvement, and responsible adoption of emerging technologies.
• Evaluate opportunities to leverage AI, automation, and data analytics to enhance efficiency and client service.

• Collaborate with the Director of Business Development and Strategic Growth and marketing leadership to support client growth initiatives.
• Monitor market trends, competitive intelligence, and client feedback to inform firm strategy.
• Support key client programs, cross-selling initiatives, and attorney business development efforts.
• Ensure operational alignment with the firm's client service standards.

• Serve as a strategic advisor to the Board of Directors and President.
• Participate in Board, shareholder, and retreat planning and facilitation.
• Prepare executive reports, dashboards, and recommendations for firm leadership.
• Manage vendor relationships and negotiate major service agreements.
• Perform other duties as assigned by the Board of Directors.

• Bachelor's degree in Business Administration, Finance, Accounting, Management, or related field.
• Minimum 10 years of progressive leadership experience in a law…