Project Manager, Digital & Operations

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Regular Employee Washington, DC, US

8 days ago Requisition

Salary Range: $65,822.00 To $75,000.00 Annually

The Urban Land Institute is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 48,000 members worldwide representing the full spectrum of land use and real estate development disciplines across private enterprise and public service. ULI's mission is to shape the future of the built environment for transformative impact in communities worldwide.

ULI is entering a new chapter. Coming out of Future Scape 2035, the organization is putting a strategic plan into motion that will shape how ULI convenes its members, shares knowledge, builds belonging, and drives impact in the years ahead. The Global Operations & Digital Strategy team is responsible for the platforms, operations, data, and delivery capacity that turn that strategy into reality.

Its departments - spanning IT, data, digital products, and more – carry a mandate that reaches across the whole of ULI’s operations.

Within that team, the project management function operates like an internal project management office: a small, trusted group that teams across ULI call in whenever a project is complex enough to need a neutral third party keeping vendors, timelines, and stakeholders aligned. Much of this work touches technology today, because that is where ULI's multi-vendor, multi-stakeholder projects tend to live, but the function is deliberately built to flex wherever the organization's biggest cross-functional priorities are, technical or not.

This is a close-knit, two-person team with room to grow as project volume and the strategic plan’s ambitions expand over the next few years.

This is a newly defined, dedicated project management role. You will report to the Lead Project Manager and work closely with her as ULI's digital roadmap ramps up.

You will not be thrown into ULI's biggest, most complex initiatives on day one. You will start by learning the portfolio, building relationships with the teams and vendors you will work with most, and picking up smaller implementation projects - think a business unit onboarding a new CRM or tool specific to their team. As you build momentum, you will move into owning larger, end-to-end initiatives central to the strategic plan: new tools, new internal platforms, operations programs, and the cross-functional work that determines how ULI delivers for its members and staff going forward.

This is not a technical role. You will not be making architecture or technical decisions; ULI has dedicated technical leads for that. Your job is to be the connective tissue: coordinating vendors, keeping internal stakeholders aligned, and making sure the right person is in the room to make the right call at the right time.

• Lead technical implementation projects end to end, from helping coordinate the RFP process and vendor selection through execution and delivery.
• Serve as the primary point of contact for implementation vendors, keeping delivery on scope, on schedule, and mapped to what ULI needs to hand over on its end.
• Support larger, organization-wide initiatives in a coverage and support capacity alongside the Lead Project Manager.

• Act as the liaison between vendors, technical leads, and business stakeholders, making sure the right internal decision-makers are engaged at the right moments.
• Run change management processes when scope, requirements, or priorities shift mid-project, which happens often in a fast-moving environment.
• Adapt your approach project to project. ULI does not run one methodology. You will work agile on one project and waterfall on the next, often on the vendor's tooling rather than your own.

• Track external project budgets against the agreed scope of work and flag variances or the need for a change order early.
• Own project plans and…