Housing Assignments Manager

Job Family Group:
Staff Department/Office:
Housing Operations Time Type:
Full time Compensation: $47,026.82-$58,783.52 Please note, starting salaries are based on factors including internal equity, relevant experience, and education. Exemption Status:
Exempt

The Housing Assignments Manager oversees all housing assignments and room change processes to ensure accurate placements. This role oversees the housing lifecycle from application through assignment, ensuring optimal occupancy and a seamless student experience. Directs room reservation process for returning students, and assigns new, first-year, and transfer students. Manages online student housing portal system. Analyzes and facilitates solutions regarding all housing assignment questions.

Analyzes and maintains occupancy records in furtherance of meeting the established targeted occupancy rate. Forecasts housing occupancy numbers for institutional budget planning purposes.

Coordinates and facilitates all aspects of first-year, transfer, and returning, and summer student housing assignments including initial placements, waitlists and room changes. Directs the room reservation process for returning students. Provides clear and accurate communication to all students regarding room reservation timelines, housing options, and requirements. Serves as the primary point of contact for Student Accessibility Services. Oversees the assignments process and resource allocation for all housing accommodations.

Leads and implements the housing process for emotional support animals (ESAs) and service animals. Serves as the primary administrator for Star Rez. Manages Residential Life, Resident Assistant, and relevant campus partner access, develops reports, trains staff on usage, etc., Configures housing application workflows, assignment processes, and reporting tools. Ensures system configurations align with operational goals and assignment strategies. Oversees data integrity, reporting accuracy, and system functionality.

Partners with ITS and vendors on system enhancements and troubleshooting. Serves as the primary point of contact with Student Financial Services. Uploads and manages data for student room charges and meal plans. Responsible for ensuring all data uploads occur in a timely and accurate manner. Responsible for ensuring the Workday to Star Rez imports and exports are thorough and accurate.

Supports meal plan change requests. Develops, maintains, and communicates occupancy records, reports, and billing. Prepares detailed reports, including the Residence Hall Occupancy report, that are consumed by the Vice Presidents for Finance and Administration, Student Affairs, and Enrollment Management. Forecasts housing occupancy numbers for institutional budget planning purposes. Coordinates semester verification rosters to ensure all residency-required students are assigned, and that all students with an assignment are registered for twelve (12) credit hours.

Trains staff on housing operations procedures (ex. Room Change; Damage Billing processes). Manages End of Semester Damage Billing process. Manages billing and charges for early arrival, Winter Break, and late departures. Manages ongoing student housing assignment needs throughout the year. Communicates with students, families, and staff regarding housing assignments with care, compassion, and patience, and provides information on housing options and availability.

Manages all aspects of the Early Arrival, Winter Break, and Late Departure processes and associated billing. Manages room change requests, cancellations, and ensures compliance with policies and procedures. Facilitates resolutions regarding all housing assignment questions, reservations, residency,…