Learning Area Manager, CVG1 and CVG2

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry‑leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top‑tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Fulfillment Center Learning Area Manager plays a critical role in delivering operational excellence by leading a multi‑site training team - including Learning Leads and Floor Trainers - and overseeing all aspects of warehouse associate and exempt leader training, from onboarding to ongoing development. This role is responsible for building training plans for new hires and cross‑training, developing learning materials, coordinating with leadership and the People team, and maintaining training records to ensure compliance with company policies, safety standards, and regulatory requirements.

This role requires strong people leadership and the ability to plan and delegate across a team, a collaborative mindset, process focus, strong communication skills, and a hands‑on approach to ensure consistent training delivery and alignment with evolving business needs - including knowing when and how to scale the training team for peak.

• Team Leadership

  Lead, coach, and develop the site training team, including Learning Leads and Floor Trainers

  Set clear expectations, delegate responsibilities, and hold the team accountable to training quality and delivery standards

  Anticipate staffing and volume changes and know when to scale the training team up for peak and back down afterward

  Build team capacity and bench strength so training coverage holds up across shifts and volume swings

• Training Delivery & Facilitation

  Facilitate train‑the‑trainer sessions to certify and develop Learning Leads and Floor Trainers

  Lead exempt leadership onboarding and exempt leadership training sessions

  Facilitate training on new systems, process rollouts, and procedural changes across the site

  Use creativity to design and deliver enhancement sessions and development opportunities for associates and leads

  Provide mentorship, coaching, and real‑time feedback to trainers and trainees

  Maintain a consistent floor presence to monitor training quality and adherence to best practices

• Training Coordination & Documentation

  Design and own training plans for new hire onboarding and cross‑training across all shifts and roles

  Schedule and coordinate all required training activities, including onboarding, retraining, and procedural updates

  Prepare and distribute training materials, visual aids, and equipment in advance of sessions

  Maintain accurate and up‑to‑date training records using the existing training matrix or approved systems

  Conduct regular audits to verify training completion, certification renewals, and compliance documentation

  Track and report on total training hours, completion rates, and key learning outcomes

• Stakeholder Collaboration

  Partner with Operations to align training priorities with production goals, labor plans, and daily/weekly demand

  Work closely with Staffing Agencies to forecast headcount needs, coordinate new hire start dates, and ensure temp labor is trained and ready to work

  Partner with site leaders, the People Team, and internal trainers to assess training needs and implement aligned strategies

  Support knowledge transfer to HR Generalists and other internal trainers on best practices, including Workday navigation and interview readiness

  Collaborate with Network Support on special projects, such as acquisition integrations or decentralized training rollouts

  Maintain a