Assistant General Manager

Location: Northern

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Are you the kind of leader who does not want to be handed in authority? You earn it every day. Do you see the gaps before they become problems, coach your team before performance slips, and hold yourself to a higher standard than anyone asks of you? We are looking for an Assistant General Manager who is ready to lead, not just support.

Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role is not a steppingstone you coast through. It is where you prove you are ready for the next level. If you want to become a General Manager by doing the work, this is where that happens.

WHAT

YOU WILL DOLead Venue Operations

• Oversee department managers and their teams in delivering best-in-class guest experiences
• Hold leaders accountable for operating standards, staffing, and guest and team safety
• Step into the GM role during absences, owning full venue accountability
• Forecast and manage sales and expenses across departments
• Leverage business metrics and trends to drive performance and maximize profitability

Develop and Coach Leaders

• Coach and develop direct reports, investing in their growth as leaders
• Drive team member engagement across all departments
• Support effective hiring, scheduling, and team building across the venue
• Delegate with clarity and follow up to ensure execution

Drive the Guest Experience

• Stay visible on the floor and interact with guests to assess and elevate their experience
• Champion a culture of hospitality across every touchpoint
• Use guest feedback and operational data to continuously improve the experience

Represent the Brand and Community

• Cultivate relationships with community leaders and local organizations
• Support brand-building events, partnerships, and activations
• Uphold Topgolf's core values:
  Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes others to achieve results and holds people accountable for poor outcomes
• Fosters a sense of urgency in the team for reaching goals and meeting deadlines
• Leads others to persist despite setbacks or obstacles
• Drives a record of accomplishment of success across the venue

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Communicates clear goals and roles to all department managers
• Ensures the team has the right mix of skills and leverages individual strengths
• Coaches others on how to build effective, high-performing teams
• Rewards team efforts and accomplishments consistently

Ensures Accountability | Holding self and others accountable to meet commitments.

• Accepts responsibility for the successes and failures of own work and the team's work
• Monitors metrics and milestones to chart progress against expectations
• Holds departments accountable for budgets, goals, and operating standards
• Designs feedback processes into daily operations

Decision Quality | Making good and timely decisions that keep the organization moving forward.

• Holds others accountable for making sound decisions that comply with policies and standards
• Is willing to make tough decisions and move them forward, even if they are unpopular
• Strikes the right balance between accepting workable solutions and pushing for better alternatives
• Synthesizes information, experience, and various inputs to determine the best course of action

QUALIFICATIONS

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.
• Proven record of accomplishment of leading multi-unit operations in a high-volume environment
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate…