Ambulatory Services Director

Summary

GENERAL

SUMMARY:

Responsible for the planning, provision, and allocation of functional resources necessary to carry out the day-to-day operations of Merrick Medical Center’s family practice clinics, Specialty Clinics and designated hospital-based service lines. These responsibilities are accomplished by establishing appropriate performance standards, qualifications, and expectations. Responsible for the proper planning and allocation of resources under their control to include the preparation and monitoring of the annual operating budget and objectives consistent with Merrick Medical Center’s strategic plan.

All duties are performed consistently with Merrick Medical Center’s Core Values and Beliefs.

PRINCIPAL

JOB FUNCTIONS:

1.
* Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. Serves as Service Excellence champion including implementation, competencies, and hard wiring of service excellence initiatives.

3. Performs service excellence initiatives such as: AIDET, Managing Up, 10/5 Rule, and Service Recovery when applicable.

4.
* Oversees formulations of division goals and objectives, plans and programs in alignment with the overall Medical Center goals and objectives, plans and programs; ensures plans and programs are properly executed and an effective feedback process is utilized which communicates the overall condition and trends in each area and all-important activities affecting them.

5.
* Oversees performance standards/metrics for each of the departments under the Director’s supervision and evaluates the performance against the standards; coaches and assists the managers in improving their planning and performance.

6.
* Ensures consistent leadership among department managers and ensures unification of departments under the Director’s supervision. Promotes effective communication, collaboration, quality, and efficiency between departments and managers throughout the medical center and clinics.

7.
* Provides leadership and oversight in service line growth and development in each department under the Director’s supervision.

8.
* Oversees the departmental budgetary procedure for each department under the Director’s supervision to ensure proper operational and capital planning; appropriate and efficient use of resources; and consistent compliance to budgetary and fiscal controls.

9. Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating managers including professional development of the department managers.

10. Performs Evidence Based Leadership Practices including 90-day action plans, staff development, LDI participation and linkage grid assignment completion, utilizing the department meeting model, reward and recognition programs, thank you notes, performance evaluations, and rounding on team members and patients (if applicable).

11.
* Responsible for the overall provider satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.

12.
* Responsible for the overall quality of care delivered to patients with the departments under the Director’s supervision, including implementation, execution, follow-up, and alignment with the overall Medical Center’s quality objectives.

13. Responsible for the overall employee satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.

14.
* Responsible for the overall patient satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.

15. Coordinates compliance with the Rural Health Clinic (RHC) status for the medical clinics.

16. Coordinates reporting to all Accountable Care Organizations (ACOs) in which the RHCs participate and ensures compliance with the goals and objectives of the ACOs.

17. Oversees the Peer Review and Credentialing process to ensure quality information is available for use by Medical Staff, management and Board of Directors.

18. Develops and maintains medical staff roster and privileges list for use throughout MMC.

19.…