Airport Services Supervisor - RNO

Job Description Short Summary

As an Airport Operations Concierge Supervisor at JSX, you will lead day-to-day airport operations while guiding a customer-focused team to deliver exceptional service in a fast-paced environment. You’ll play a key role in coaching and developing Crew members, reinforcing consistent standards while supporting safe, efficient, and seamless operations.

This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As an Airport Operations Concierge Supervisor, you will oversee day-to-day airport operations and lead a team responsible for delivering exceptional service while maintaining the highest levels of safety and efficiency. You’ll coach and develop Crew members, coordinate across departments, and ensure that all operational, safety, and compliance standards are met—while creating an environment where both Customers and Crew members thrive.

Your day will be dynamic and people-focused, balancing leadership, operational oversight, and problem-solving to ensure seamless airport performance. You’ll spend your time coaching Crew members, managing daily operations, and ensuring every Customer interaction reflects JSX’s commitment to excellence.

Additional responsibilities include:

• Lead and motivate Airport Operations Concierge (AOC) teams to deliver safe, consistent, and exceptional service.
• Ensure adequate staffing, scheduling, and operational coverage across Above Wing and Below Wing duties.
• Maintain compliance with all DOT, FAA, and Company regulations, serving as a role model for safety and professionalism.
• Oversee ramp operations, aircraft parking, and turnaround coordination.
• Coach and develop Crew members through real-time feedback and structured performance discussions.
• Partner cross-functionally with Maintenance, Catering, and Flight Operations to ensure on-time departures and quick recoveries during irregular operations (IROP).
• Audit operations for compliance, safety, and efficiency, taking corrective action when needed.
• Manage inventory, amenities, and lounge presentation to maintain brand standards.
• Review and approve timecards, ensuring accuracy and compliance with payroll policies.

Leadership with Impact:
Shape the success of your team and the quality of every Customer journey.

Operational Excellence:
Drive results across safety, hospitality, and on-time performance.

Collaborative Environment:
Partner with departments across JSX to enhance the travel experience.

Career Growth:
Build your leadership experience within one of the fastest-growing airlines in the U.S.

We’re looking for someone who is:

• Safety-Focused:
  You ensure every operation is conducted with vigilance and care.
• Composed:
  You lead calmly and confidently under pressure.
• Empowering:
  You uplift your team through mentorship, feedback, and recognition.
• Customer-Driven:
  You model the hospitality and service standards that define JSX.
• Entrepreneurial:
  You take ownership, act decisively, and continually seek to improve.

In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.

• 2+ years of airport operations experience
• Ability to lift 75+ pounds
• High school diploma or GED
• Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods
• Flexibility to work early mornings, late nights, weekends, and holidays
• 4+ years of customer-facing experience in service or hospitality industries

• 4-year degree in a related field
• Previous aviation, ramp, or hospitality experience

• Current and valid…