Community Health Program Manager III

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Job Category:
Provider Relations

Department:
Community Health

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range: $(Min.) -$(Mid.) -$(Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Community Health Program Manager III provides strategic and operational leadership for high-impact, complex community health and health equity programs to improve the managed care performance of the L.A. County safety net and the health of vulnerable L.A. Care members. The Program Manager III oversees multiple complex programs in the department. This position designs and manages the implementation, operations, and the evaluation of strategic programs or functions of the assigned program of responsibility.

The position strategizes implements and maintains program initiatives that adhere to the department’s goals.

This position will also initiate and develop strong interpersonal relationships with key internal and external stakeholders to facilitate joint decision-making and successful program implementation.

This position is responsible for leading program development and management as dictated by program needs, to include programs and services across the multiple service areas in scope of the Community Health Department, in collaboration with appropriate internal teams. This position ensures coordinated and strategic delivery of Community Health programs and services. As part of the Community Health team, the Program Manager collaborates with key stakeholders to achieve better health quality outcomes, better patient experience of care, and lower cost of care.

Acts as a Subject Matter Expert, (SME) serves as a resource and mentor for other staff. Program Manager III is accountable for program strategy, performance, budget management, governance, and measurable equity impact, and may provide functional leadership to program staff.

Lead the strategy, design, and execution of complex health equity and community health initiatives. Develop program goals and objectives. Ensure team members have the resources needed to meet their objectives.

Establish program governance, operating models, and decision-making structures; facilitate steering committees and cross-functional work groups.

Define program goals, key performance indicators (KPIs), and evaluation methods; ensure performance measurement includes disparity stratification (e.g., race/ethnicity, language, geography, disability status, sexual orientation/gender identity where available) and drives action. Align program goals with organizational strategy. Defines and maintains standards for program management within the department. Responsible for defining the metrics, quality standards, and documentation required for consistent program management and execution across the business.

Manage internal and external meetings, including the development of agendas and objectives. Propose solutions to address and mitigate any anticipated program delays and steer program in positive direction.

Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.

Serves as SME for all programmatic processes and procedures. Provide strategic directions to program start-up and close-out activities including development, and refinement of program management tools, resources, and

processes. Lead development and implementation of scalable operational processes: SOPs, training, referral workflows, outreach scripts, toolkits, and communication plans to ensure adoption and sustainability.

Initiate engagement of existing internal and external stakeholders to jointly problem-solve complex member and provider issues. Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.

Maintain strong positive working relationships with key internal and external…