Sr. Director of Subscription Services and Market Operations Sr. Director of Subscription Servic

Sr. Director of Subscription Services and Market Operations

Perch Energy – Remote – Boston, MA (posted 1 day ago)

Perch Energy is a mission‑driven company that focuses on expanding access to clean and affordable energy through community solar. We work in several states across the country to bring community solar to communities and individuals who can most benefit from a more inclusive energy system.

We have an immediate opening for a Senior Director of Subscription Services and Market Operations, reporting to the Chief Operating Officer. The role may also be elevated to Vice President of Subscription Services and Market Operations depending on the applicant’s years of experience in Community Solar, business acumen, and track record managing subscriptions in complex markets such as Oregon, Virginia, Illinois, and New Mexico.

The role oversees the management of utility partnerships, subscription sizing, bank management and project compliance for all projects, states and utility programs. The ideal candidate will have refined people leadership and time management skills and be proactive in engaging internal and external stakeholders to deliver value for our company, developers and subscribers.

The position is highly visible throughout the organization and interfaces with the Operations Leadership team to ensure portfolio management is optimized for high performance, increased annual recurring revenue, and contribution margin.

• Lead & inspire a team of managers and analysts to deliver best‑in‑class subscription management and market operations services for our developer community.
• Identify opportunities to streamline the business via Artificial Intelligence (AI).
• Serve as the subject‑matter expert for sizing & allocation, banking management, subscriber & project compliance across all markets.
• Establish best practices to meet KPIs related to project fill rate, bank management, issue resolution, compliance, and utilization.
• Collaborate closely with the global employee network to ensure timely delivery of allocation submissions.
• Work cross‑functionally to ensure subscriber allocation to projects meets LMI criteria for IRA and ITC, and large off‑take subscribers are aligned to creditworthiness and underwriting requirements.
• Collaborate with Sales & Onboarding to maintain a minimum 98% portfolio fill rate.
• Refine and redeploy enhanced utility engagement & issue resolution processes to support faster data and allocation issue resolution.
• Collaborate with Policy, Legal and Compliance to standardize compliance management processes and maintain compliance with filing deadlines and regulatory agencies.
• Maintain the Subscription Management Handbook, ensuring timely updates to reflect external or internal changes.
• Ensure effective bank management execution on a monthly and seasonal basis, where applicable.
• Serve as a key stakeholder for ongoing migration and ingestion of large community solar portfolios.
• Lead the team through due diligence for prospective M&A or portfolio transfer opportunities.
• Work closely with the Chief Operating Officer to simplify and standardize processes across Operations.

• Bachelor's Degree in Economics, Energy, Finance, Business or Administration or a closely related field;
  Master’s degree considered a plus.
• 4+ years of Community Solar experience, preferably in Subscription Management, Enrollments, Billing, Underwriting, QC or Onboarding.
• High competency in cost‑based sizing and bank optimization strategies, with deep subscription management expertise in Oregon, Virginia, Illinois, Massachusetts, New York and New Mexico.
• Strong existing utility relationships or liaisons in key markets and knowledge of Anchor, Large Commercial and LMI requirements in all markets.
• Advanced MS Excel & PowerPoint required. Salesforce experience, data management, BI tools and SQL proficiency are a plus. Strong analytics skills and rigorous attention to detail are a must.
• Solid presentation skills with high‑quality execution of deliverables.
• Proven track record of strong cross‑team collaboration.
• Ability to problem‑solve, create solutions, troubleshoot and build best practices.
• Flexible and…