Director, Delivery Projects

About the Role:

The Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team. This team will deliver variable services for a key, top-tier global client and establish the necessary account structure. Acting as the primary liaison between T&T, CBRE, and this global client, the Director will hold single-point accountability for client satisfaction related to variable T&T commissions, while also managing all internal T&T and CBRE mechanics essential for exceptional service delivery and sustained account growth.

What You’ll Do:

• Act as Key Account Director, accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account.
• Currently, the above will be tied to the Americas market, but it will extend globally (inc EMEA & APAC) and into Principal Delivery at an appropriate time in the client relationship.
• Build client and stakeholder relationships in pursuit of building T&T’s variable pipeline outside of the PMO.
• Act as the owner and client face of all variable commissions throughout their lifecycle.
• Act as escalation point for all variable service delivery including troubleshooting of performance issues as and when they arise.
• Build, lead and maintain a team of high caliber dedicated, variable Project Managers and Cost Managers across the Americas who can support Top 5 global client as required by their business need(s).
• Ensure compliance with internal policies, contractual obligations and best practices throughout variable commissions.
• Work with PMO Regional Leaders, build and maximize opportunity pipeline globally.
• Build and socialize variable pipeline with LMAs and regional TMT leaders on a regular cadence to ensure team visibility and availability for upcoming commissions.
• Build and maintain internal relationships to ensure T&T shows up in the best possible way with our client.
• Provide guidance, oversight and continuous improvement in T&T bidding activity on the account.
• Accountable for Top 5 global client Variable P&L where the dedicated pool is delivering, including responsibility for billing.
• Cognizant of financials where LMAs are leading, including rebate position.
• With support of the on-account Contract Associate, lead the contracting, POs and billing between the client and internal groups for variable commissions.
• With support of the on-account Contract Associate, lead the intercompany contracting, invoicing and billing process for variable commissions.
• Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording.

What You’ll Need:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree (BA/BS) from a four-year college or university in a relevant field (e.g., Business, Finance, Project Management, Real Estate) or equivalent work experience.
• Proven experience in a leadership role managing complex client accounts and service delivery, preferably within real estate or professional services.
• Demonstrated experience in project management and/or cost management services.
• Strong financial acumen with experience managing P&L and understanding contractual financial obligations.
• Excellent written and verbal communication skills; ability to effectively present information to clients, internal stakeholders, and senior leadership; strong interpersonal skills for building and maintaining relationships.
• Requires knowledge of financial terms and principles, ability to calculate intermediate figures, and conduct basic financial analysis. Cognizance of complex financial structures and rebate positions per Master Service Agreements.
• Ability to comprehend, analyze, and interpret complex documents and solve problems involving multiple variables. Requires strong analytical and quantitative skills.
• Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint); ability to learn and utilize internal project management and financial tracking tools (e.g., T&T Project Pipeline Tool); strong organizational and analytical skills with an ability to manage multiple priorities and deadlines.
• Demonstrated ability to build, lead, and mentor high-performing teams.
• Provides formal…