Director of Operations

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Full-time Regular Phoenix, AZ, US

Kraus-Anderson offers an opportunity to make an immediate impact with an industry leader!

Core

Purpose:

Building enduring relationships and strong communities

Core Values:

• Integrity – Do the right thing…always be respectful, honest and fair
• Commitment – Take ownership, work hard, and keep promises
• Teamwork – Collaborate to foster trust and success for all
• Value People – Support each other in a safe, positive environment where people are recognized and appreciated for their contributions

Our Company

For more than a century, Kraus-Anderson has been transforming the American landscape.

Founded in 1897 and privately owned and managed by the Engelsma family for more than 70 years, KA is consistently ranked by Engineering News Record among the top 50 general contractors in the United States. Our base of operations in Minnesota is supplemented with regional offices, extending our capabilities coast to coast.

We take a highly collaborative approach to our work. We work closely with owners, architects and the entire planning team well before ground is broken; providing cost analyses, scheduling information, and value engineering services to ensure thatour client can make informed decisions leading to a timely finish of the highest quality and the best value.

Summary

This position will be responsible for providing overall leadership of Phoenix Construction Operations including General Contracting (GC) and Construction Management (CM), reporting to the Vice President/Director of Operations (VP/DOO).This position will formulate duties personally or through subordinate managers.

Essential Duties and Responsibilities:

• Oversees projects and project teams to assure customer satisfaction, timely completion and meaningful profitability.
• Directs and organizes meetings as may be required by the VP/DOO.
• Interfaces with other Kraus-Anderson (KA) Construction offices, Realty, Development, Insurance, and KA Corporate Departments.
• Interfaces with Accounting Department and Field Operations.
• Oversees and is involved in the staffing of Project Managers, Project Coordinators, and the Marketing Department.
• Entertains existing, new and potential customers, and develops relationships and expanded networks.
• Attends meetings and presents information to individuals, committees, and boards as necessary to sell the capabilities of KA.
• Manages ambiguity and reacts in uncertain situations to the questions and concerns of customers or associates.
• Troubleshoots and assists Business Development and Project Mangers.
• Reviews contracts and financing, as well as monitors collections/billing.
• Maintains relationships with past and present customers to ensure their continued satisfaction with past and current projects and works to build a continuing positive image.
• Establishes a growing network of business associates and sells the virtues of KA.
• Assists the Marketing and Business Development Department by providing leads and suggesting individuals and organizations that may benefit from KA services as well as business development for both general contracting and construction management.
• Assembles proposal teams, strategies of proposal, proposal reviews and fee calculations.
• Maintains an ongoing list of subcontractors that are competent, reliable and meet KACC’s desired criteria.
• Maintains memberships or affiliations in civic or professional organizations that may support personal growth and/or relationship development.
• Coordinates strategic planning and goal setting for the Office.
• Participates in formulating and administering company policies to help in retaining employees.
• Provides guidance and timely feedback to team members to assure continuing individual improvement and project success.
• Manages the performance of team members and provides formal performance feedback sessions on a semiannual basis.
• Mentors managers and recommends development activities to enhance their growth and capabilities.
• Regularly reviews project activities, costs, operations, monthly…