Assistant Supervisor

Job Details

Job Location:

Los Angeles - Los Angeles, CA 90017

Position Type:
Full Time Education Level: High School Salary Range: $30.00 - $40.00 Hourly Job Category:
Legal Admin We are an established real estate law firm with offices across California. Our Los Angeles office is looking for an Assistant Staff Supervisor to join our growing team. If chosen as the successful candidate, you will assist the Staff Supervisor with the daily management of the landlord tenant department. This role will also service as the primary point of contact for Department Leads and will bridge the gap between frontline operations and senior leadership, maintaining consistency, accountability, and high standards of client service across the team.

About Us:

With over 45 years in the California legal industry and six offices statewide, our firm was founded on a commitment to customer service that has flourished within our culture of inclusion and diversity. We believe in working hard for our clients each day and in taking care of our employees so they are empowered to do their very best work. It is our mission to provide the highest quality, cost-effective legal services to our clients.

Compensation: $30-$40 p/hour

• Serve as the primary point of contact for day-to-day staff activities, including coordinating work within the department, following up with staff members on assigned work, and providing support with procedural questions and issues.
• Conduct regular check-ins with Department Leads to monitor team performance, identify issues, and provide coaching and direction.
• Prioritize people leadership over operational task execution, while remaining available to step in and provide hands-on support across sub-departments when the needs of the team or client service demands it.
• Address performance and conduct concerns as the first escalation point above Department Leads, in collaboration with the Staff Supervisor.

• Partner closely with the Staff Supervisor on all aspects of the performance management cycle, including performance evaluations, mid-year reviews, and goal setting.
• Gather input from Department Leads and, where appropriate, prepare draft performance evaluations for review and finalization by the Staff Supervisor.
• Help identify performance trends across the team through daily observation and reporting data, bringing concerns to the Staff Supervisor proactively.

• Participate in the recruitment and selection process, including second-round interviews and input on candidate assessment.
• Play an active role in onboarding new team members, ensuring they are introduced to sub-department functions and connected with the appropriate Department Lead for role-specific training.
• Support the Staff Supervisor in identifying training needs and ensuring those needs are addressed across the team.

• Assist the Staff Supervisor with time and attendance management for all staff, ensuring timecard accuracy and timely submission.
• Support report management duties including reviewing items on the Purge, Uncompleted, Missed Billing, and End of Day Billing Review reports, and working with leads to resolve outstanding items.
• Respond to matter status inquiries from other departments, including Client Reports, Collections, and Money Judgements, ensuring timely and accurate communication.
• Additional duties in support of client and operational demands may be assigned at the discretion of the Staff Supervisor.

• Maintain alignment on departmental priorities by working closely with the Staff Supervisor and communicating those priorities clearly to leads and staff.
• Assist the Staff Supervisor with team meetings, communications, and other administrative functions as needed.

• High school diploma or equivalent
• Knowledge of Landlord Tenant processes and procedures
• Pro Law or equivalent case management system
• Experience working in a law firm setting
• Interpersonal communication skills with the ability to exercise tact and…