Operations Manager II

Expected Salary: $93,600 - $117,000 per year.

Metro Ports is an experienced terminal operator and stevedoring company with locations spanning across the country. For generations, we have consistently served the waterfront community through innovative solutions and processes. Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible maritime operational solutions for our customers.

The Operations Manager II provides day-to-day operational leadership for vessel operations at the Redwood City Terminal and is capable of independently managing two or more operations simultaneously. Reporting to the Sr. Operations Manager, this role directs union labor to ensure safe, efficient, and compliant cargo-handling operations while exercising independent judgment and discretion with minimal direction or oversight. The Operations Manager II partners closely with Metro Ports, customers, and external stakeholders to execute operational plans that support service commitments and business objectives.

• Independently and simultaneously manages two or more operations and is able to work any operation without oversight.
• Directs and supervises cargo-handling operations on a shift-by-shift basis, including labor allocations, manpower assignments, and hiring needs for vessel operations.
• Independently dispatches labor and handles allocations accurately, making operational decisions without input from others.
• Exercises independent judgment and discretion to dispatch labor, handle allocations, and manage daily work assignments for ILWU labor without input from others, holding employees accountable and taking immediate corrective action for non-compliance.
• Coordinates vessel operations to ensure timely, cost-effective loading and unloading without compromising service quality or customer requirements.
• Establishes and implements operating priorities, procedures, practices, and goals to meet organizational objectives, continuously evaluating operations for improvement.
• Interfaces and communicates proactively and reactively with customers, ship’s crew, agents, port staff, PMA, Local ILWU representatives, pilots’ associations, and governmental agencies regarding the most effective methods of operation and to support effective operational execution.
• Ensures strict compliance with customer cargo handling and cleaning procedures, including requirements related to cargo changes, cargo types, and destinations.
• Promotes safety awareness and ensures compliance with environmental, safety, and health (HSE) policies and systems across all assigned operations by initiating immediate corrective action and completing injury and incident reports as required.
• Performs daily and monthly operational and safety compliance inspections to ensure ongoing adherence to standards.
• Delivers and enforces regulatory compliance training, including PMA, PCLCD, PCMSC, OSHA, port working rules, stowage, hazardous materials, and proper manning requirements.
• Maintains working knowledge of and proficiently applies applicable labor agreements, including PCLCD and PCMSC, resolving questions of interpretation at the point of operation and remaining aware of labor relations issues to effectively manage organized labor.
• Handles labor grievances in an expeditious manner by gathering relevant facts and applying sound judgment and discretion in resolution.
• Monitors, enters, reviews, and approves operational documentation, including vessel and payroll records, shift reports, and cargo-handling notes, ensuring accuracy, completion, and appropriate routing by the end of each shift.
• Utilizes Nautilus systems for research and analysis, including Sailfish and Vessel Scheduler.
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