OD - Services

POSITION SUMMARY

The Operations Director is responsible for the overall management and supervision of a group of residential facilities with complex needs. The Director’s primary role is to ensure that all of the needs of the people supported in their programs are met. These needs include ensuring their rights are both promoted and respected, supporting their health and safety, and working with them to identify and realize their personal outcomes.

The Operations Director is responsible for ensuring that available resources are used efficiently and effectively, that funder and FREE, Inc. policies and procedures are followed, and that established program performance standards are met or exceeded. In collaboration with division leadership, the Operations Director is responsible for establishing and maintaining high standards of performance for their teams.

• Oversee the day‑to‑day operations of IRA programs, ensuring seamless integration of clinical services and operational management to meet the needs of individuals with I/DD, mental health conditions, and forensic histories.
• Supervise non‑clinical staff to ensure the highest standard of care in residential settings, including individualized support, behavior management, and therapeutic interventions.
• Ensure all program activities are compliant with OPWDD regulations, licensing requirements, and funding guidelines, with a focus on both clinical and operational excellence.
• Conduct minimally a monthly review of all systems within a residential program as outlined by OPWDD and ensure compliance and accuracy.
• Ensure the development, implementation, and management of Staff Action Plans that are tailored to meet the specific clinical, behavioral, and safety needs of each individual, confirming coordination across the interdisciplinary teams.
• Collaborate with clinical teams to ensure appropriate interventions for individuals with complex mental health and behavioral needs.
• Supervise and mentor a multidisciplinary team of direct care staff and program managers, ensuring they have the tools, knowledge, and training to provide high‑quality, person‑centered care to residents.
• Foster a clinical environment that values continuous improvement, evidence‑based practices, and collaborative and integrated care.
• Implement regular staff training and professional development programs, focusing on clinical needs such as mental health, trauma‑informed care, behavioral health management, and working with forensic populations.
• Collaborate the stake holders such as families, Care Manager and external provider and design a shared vision around quality service for those we support.
• Work with the Interdisciplinary Team (IDT) and create a culture of Person First model in all residential programs.
• Involve the men and women in decisions (as best to their capacity) in decisions pertaining to their life goals.
• Conduct monthly (at a minimum) face to face supervision of Senior Supervisor/ residential supervisor and provide constructive feedback based on the performance.
• Conduct annual performance appraisal of all direct reports reflecting accomplishments and goals for the following year.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE's confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support…