District General Manager-Graded; Houston) TK Elevator Corporation

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.

With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced District General Manager-Graded in Houston, TX.

Responsible for driving revenue growth and managing the branch’s P&L by successfully managing all departments and lines of business to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch’s successes.

• Supervises department managers and superintendents (# of office and field employees will vary by branch size) by providing direction and training, and communicating company policies, procedures and objectives. Includes supervising performance management and progressive discipline; and ensuring compliance by all branch personnel of all company directives and initiatives. Includes leading local branch efforts associated with the global employee survey
• Leads by example the company’s commitment to safety, and administers the company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees. Chairs branch safety committee.
• Leads by example the company’s commitment to customer service. Understands the importance and need to follow through on NPS scores and customer care.
• Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business except New Installation.
• Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met. Prepares yearly budget for district management to be presented to regional management. Leads quarterly annual unprofitable account reviews and follow-ups.
• Works with sales managers to increase customer base or depending on the branch size, directly handles sales management responsibilities. Includes meeting with and making presentations to current and potential customers; resolving customer problems; and participating in the bidding of large and/or complex jobs to ensure profitability. Reviews and approves revenue and margins prior to submission of sales proposals. Oversees and approves sales incentives and use of CRM program.
• Oversees retention of service contracts including direct involvement in all “at risk” customer accounts. Plays leadership role in customer retention programs using NPS scores, processes, tools and technology.
• Develops and maintains strong working relationships with clients, elevator consultants, building owners, managers and prospects.
• Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently.
• Recommends employee merit increases as part of the performance management process for non-union employees and meets with employees to review their compensation and bonus structure.
• Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability. Maintains market knowledge of the geographic submarkets, customer segments, strengths and weaknesses of the competition and positions the branch accordingly for sustained success.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory…