Senior Manager, Customer Success Management
Listed on 2026-09-12
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Description:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Success Management based in United States.
This senior leadership role will help shape and scale Customer Success across Enterprise customer segments. You will lead and develop a high-performing team while building customer engagement strategies that strengthen adoption, retention, and growth. The position combines people leadership, operational excellence, data-driven decision-making, and strategic customer management. You will work closely with Sales, Product, Marketing, and other cross-functional leaders to create consistent yet segment-specific customer experiences.
The role offers significant influence over processes, tooling, engagement models, and customer feedback loops. It is well suited to an experienced Customer Success leader who thrives in a high-volume, metrics-driven, and technically sophisticated environment.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).