Service Manager

Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized by continued career growth and strong business results.

• Execute the Service provision strategy dictated for each region.
• Delegate service personnel for field service as required.
• Oversight of dispatch process, including JAMS, and JSA’s.
• Responsible for service technicians' timesheet submission.
• Maintain service schedule and reporting.
• Create and manage to annual Service Department budgets (including staffing and equipment needs).
• Set day-to-day tasks and priorities for service personnel in accordance with delivery schedule requirements.
• Supervise service personnel in the performance of their tasks.
• Ensure all service personnel observe all Health, Safety, and Quality requirements in the performance of work.
• Ensure all service personnel are qualified and trained to perform their tasks.
• Provide on-the-job training and guidance.
• Train and evaluate performance of service technicians.
• Assist in the development of wellhead servicing procedures.
• Responsible for maintaining service tools, facilities, Customer Property, and rental equipment to ensure deployment readiness.
• Manage Service Agreements to contract requirements, ensure appropriate billing, and manage corresponding accounts receivable.
• Manage Service inventory bins and locations, including inventory level requirements.
• Management of processes relating to Service provision to ensure continuous improvement.
• Responsible for entering all NCIR’s and supporting the NCIR process.
• Other duties as may be assigned or requested.

• 10+ years of wellhead service experience with 5+ years of management experience.
• High School Diploma or equivalent.
• Post-Secondary Diploma/Degree is an asset.
• Ability to manage staff, and ensure appropriate training and knowledge transfer, and foster an effective working environment.
• Prior experience in a supervisory role.
• Expert knowledge of all product lines to be manufactured/repaired with the region’s service capabilities.
• Ability to manage inter-departmental communications, specifically between Engineering, Operations, Production, and Sales.
• Proficient use of Microsoft applications; experienced with SAGE 500 or similar ERP and inventory management systems.
• Effective written, verbal and reading skills (English).
• A commitment to quality and Customer success/satisfaction.
• A commitment to workplace health and safety.

We thank all applicants for their interest. However, only those candidates identified for further consideration will be contacted.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.