Director of Operations, Event Management Services

Benefits of Being a Lindenwood University:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan.
  1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall;
  Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

Job Title:

Director of Operations, Event Management Services

Division:
Fiscal Affairs

Evaluation Group:
Exempt

FLSA Status:
Exempt

Reports To:

Senior Vice President, Operations

Positions Supervised:
Event Coordinator, Event Logistics Coordinator, Manager for Campus Box Office

The director of operations, event management services is responsible for overseeing the planning, budgeting, and execution of internal and external university events. They lead teams of event planners, negotiates contracts, and aligns event operations with overall university and return on investment (ROI) objectives. They assist in the facilitation of potential university partnership opportunities impacting multiple university stakeholders through the use of university facilities.

This position oversees and provides guidance to the event management personnel.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

• Develops comprehensive event strategies ensuring every event aligns with university goals and objectives.
• Reviews and negotiates facility rental contracts to maximize ROI as well as ensure all applicable documentation is completed and submitted for legal review.
• Creates, manages, and reconciles multi-event budgets including invoice creation and processing.
• Negotiates competitive pricing with applicable vendors to maximize ROI.
• Recruits, trains, supervises and mentors event staff and coordinators.
• Set performance metrics and operational standards for service delivery.
• Leads on-site event operations, manages “run of show” timelines, troubleshoots emergencies, and ensures exceptional guest or attendee experiences.
• Analyzes performance metrics, reviews customer feedback, and reports on the overall success and profitability of events.

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence. Models, supports, and holds others accountable to the University’s values.

Serves as primary contact for all departments pertaining to partnership opportunities with event management services. Coordinates with key departments to manage logistics of external and key university events. Collaborates with university’s marketing and communications team to promote key information related to event management services. Job may require other duties as assigned.

• An equivalent combination of education, training, and experience will be considered. Additional requirements may be…