Director, Patient Access Services

Patient Access Services

Lead enterprise-wide patient access operations that support timely care access, strong revenue cycle performance, and a positive patient experience. As the Director of Patient Access Services, you will oversee admission, registration, pre-registration, insurance verification, financial counseling, and financial clearance functions across inpatient, outpatient, and emergency settings. This role provides leadership for a large, multi-site team and manages a $10M budget while partnering with Revenue Cycle, clinical operations, IT, Finance, Care Coordination, Managed Care, and other health system leaders to improve access, throughput, compliance, and financial outcomes.

• Lead enterprise patient access operations across registration, admitting, pre-registration, insurance verification, financial counseling, and financial clearance.
• Develop and implement strategies, policies, staffing plans, and performance standards to improve access, clean claims, authorization accuracy, the patient experience, and preventable balance write-offs and adjustments.
• Advance digital front-door, automation, and technology initiatives that improve efficiency, accuracy, and operational performance.
• Monitor KPIs and translate data into actionable operational and financial improvements for executive leadership.
• Oversee daily operations, department budget, expense review, and monthly reporting for patient access functions.
• Ensure compliance with EMTALA, the No Surprises Act, CMS requirements, HIPAA, payer rules, and other patient access regulations.
• Partner with audit and compliance teams to mitigate risk, address findings, and strengthen internal controls.
• Recruit, mentor, and develop leaders and staff while fostering accountability, innovation, and continuous improvement.
• Collaborate with clinical departments, IT, Finance, Care Coordination, FPG, Transfer Center, and Managed Care teams to improve workflows and resolve access barriers.
• Serve as an executive leader for patient access transformation, surge planning, emergency preparedness, system capacity initiatives, and change management efforts.

$144,400 to $341,800 annually