VP of Clinical Operations

Key Responsibilities

• Practice Operations & Performance Provide direct leadership, coaching, and accountability for Practice Managers. Establish clear expectations for operational, financial, clinical, people, and service performance across practices. Conduct regular operating and performance reviews with Practice Managers and ensure appropriate action plans are developed and executed. Identify underperforming practices and work with Practice Managers and physicians to address performance gaps. Establish consistent operating standards while recognizing appropriate differences in individual practice needs.
  
  Maintain visibility into significant operational issues and intervene or escalat…
• Financial & Business Performance Provide leadership and accountability for practice‑level financial performance across practices. Ensure Practice Managers understand and actively manage their practice P&Ls. Partner with Finance and Practice Managers to evaluate revenue, expenses, labor, productivity, volumes, and other key performance drivers. Hold Practice Managers accountable for performance against budget and established financial targets. Identify opportunities to improve practice profitability, resource utilization, labor efficiency, and operational performance.
  
  Support annual budgeting, forecasting, and operating planning. Evaluate staffing and operational investments based on financial, clinical, and operational impact.
• Patient Access, Capacity & Growth Lead company‑wide efforts to improve patient access, appointment availability, scheduling efficiency, patient flow, and capacity utilization. Establish and monitor access and operational performance measures across practices. Partner with Practice Managers and physicians to identify and address barriers to patient access and provider productivity. Optimize staffing, clinical support models, provider schedules, and workflows to improve capacity. Ensure practices are operationally prepared to support growth, new physicians, new services, and changes in patient demand.
  
  Partner with clinical program and operational leaders to successfully implement and scale new services across clinics.
• Physician Partnership Build strong, collaborative relationships with physicians and physician leadership. Partner with physicians to identify and resolve operational and clinical barriers affecting patient care, access, productivity, and experience. Ensure Practice Managers develop effective partnerships with the physicians they support. Serve as a senior operational escalation point for significant physician concerns. Facilitate alignment between physician priorities and organizational operating expectations. Support physicians through operational changes, practice growth, and implementation of new programs and services.
• Clinical Operations Provide enterprise leadership for clinical operations across clinical practices. Establish consistent clinical operating standards, workflows, and expectations across locations. Partner with Practice Managers and Clinical Leads to improve clinical workflows, patient flow, staffing, productivity, and provider support. Identify unnecessary variation and implement scalable best practices. Ensure clinical teams have the training, tools, workflows, and resources required to effectively support physicians and patients.
  
  Lead efforts to optimize clinical staffing models, role design, skill mix, and workforce deployment. Partner with the Director, Clinical Programs to operate new clinical programs and care models.
• People Leadership & Organizational Capability Establish clear expectations and competencies for Practice Managers and clinical leaders. Lead the calibration, performance management, coaching, and development of Practice Managers.…