Director of Warehouse Operations - Cleveland, OH

The Director of Warehouse Operations builds and leads a scalable, disciplined, high-performing warehouse organization. While the Warehouse Operations Manager oversees daily execution, the Director establishes the systems, leadership structures, process standards, and accountability needed for consistent performance. The ultimate goal is to build an operation that scales and performs reliably without depending on individual heroics.

Reports to:Vice President of Operations and Logistics

• Structure warehouse operations to support current multi-shift, 7-day needs and future expansion.
• Define clear roles and build leadership depth across all core functions to eliminate operational gaps.

• Coach and mentor managers and supervisors to drive accountability and address underperformance.
• Establish development paths, clear expectations, and succession planning for critical positions.

• Develop operational dashboards and KPIs tracking productivity, labor efficiency, quality, safety, and inventory accuracy.
• Analyze performance trends to resolve operational risks before emergencies occur.

• Audit workflow from return to client-ready inventory to eliminate bottlenecks and wasted touches.
• Standardize best practices and evaluate technology or facility upgrades to boost capacity and efficiency.

• Establish quality standards and inspection controls that stop defective equipment from reaching clients.
• Analyze root causes of quality failures and enforce long-term corrective actions.

• Build workload-driven staffing models and schedule structures across shifts to control labor costs.
• Partner with People & Culture on pipeline planning to ensure readiness for peak seasonal demands.

• Formulate annual warehouse improvement goals, space planning, and capital investment recommendations.
• Align departmental priorities to ensure long-term projects are completed alongside daily operations.

• Partner with Logistics, Sales, Finance, and Executive Leadership to break down operational silos.
• Maintain alignment so warehouse decisions directly support overall organizational goals.

• Coach the Warehouse Operations Manager on daily execution while maintaining focus on strategic growth.
• Provide structural support to insulate executive-level priorities from daily operational fires.

• Development of a strong, accountable supervisory bench.
• Reduced reliance on emergency workarounds to sustain daily output.
• Higher labor efficiency, improved quality, and lower overtime costs.
• Reduced inventory errors, shortages, and preventable damage.
• Increased operational capacity and seamless execution during peak seasons.
• Consistent standards maintained across all shifts and days of operation.

• Health, dental, vision, and 401(k) eligibility after 60 days.
• 96 hours PTO annually (prorated based on hire date).
• Employee rental discounts and referral program.
• The successful Director of Warehouse Operations is:
• Strategic, data-driven, and highly knowledgeable about warehouse logistics.
• Skilled at building scalable systems, developing leaders, and holding teams accountable.
• Persistent in addressing root causes rather than treating surface-level symptoms.
• Focused on creating long-term operational performance over short-term quick fixes.