Retail Market Manager; US; Lehigh​/Montgomery

Work Location:

King of Prussia, Pennsylvania, United States of America

Hours:

40

Pay Details: $175,000 - $210,000 USD

Line of Business:
Personal & Commercial Banking

This role contributes to TD Bank U.S.'s overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency. This role develops regional strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

• Develops and executes regional-level strategies to meet sales and revenue targets.
• Drives the growth of deposits, loans, and other retail banking products.
• Identifies and capitalizes on regional opportunities to expand client base.
• Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results.
• Leads a strong culture of integrity/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses.
• Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes.
• Drives/influences a risk mindset while understanding and operating within the risk appetite for TD.
• Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior.
• Addresses areas of risk concern and non-adherence to policy/procedure with teams.
• Acts as an owner to address concerns, coach, and follows up to inspect remediation.
• Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region/market trends to refine service delivery.
• Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want.

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required.

Develops and executes regional-level strategies to meet sales and revenue targets.

Drives the growth of deposits, loans, and other retail banking products.

Identifies and capitalizes on regional opportunities to expand client base.

Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results.

Leads a strong culture of integrity/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses.

Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes.

Drives/influences a risk mindset while understanding and operating within the risk appetite for TD.

Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior.

Addresses areas of risk concern and non-adherence to policy/procedure with teams.

Acts as an owner to address concerns, coach, and follows up to inspect remediation.

Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region/market trends to refine service delivery.

Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want.

• Undergraduate degree or equivalent experience
• 10+ years of relevant work experience in a retail banking, financial…