Program Operations Manager

Family & Child Empowerment Services (FACES) provides families who live and work in San Francisco with high-quality early childhood education and enrichment; job support, training, and placement; and comprehensive family support services and referrals. Our mission is to empower families who live and work in San Francisco to transform their futures through evidence-based educational and economic opportunities.

FACES Program Operations Manager is an exciting new role integral to the smooth and effective operations of our three ECE centers and our out-of-school time program. The Program Operations Manager position is a full time exempt position and reports directly to the Senior Director of Child Development.

• Lead a team of two to three Enrollment and Engagement Counselors to ensure warm, responsive engagement for families joining our program throughout recruitment and enrollment.
• Partner with the Compliance Team and Program Leads to develop and improve efficient systems and processes.
• Develop and monitor annual recruitment and enrollment plans for our center-based ECE programs and out-of-school enrichment programs to reach target enrollment based on specific funding sources.
• Provide administrative oversight, including but not limited to collecting and maintaining required documentation, processing applications and eligibility certifications.
• Gather and organize center-level data on openings, waitlists, and enrollment status; report enrollment summaries and partner with program leads to reach quarterly and annual goals
• Research, identify, and prioritize outreach with community organizations to establish family referral pipelines; analyze effectiveness of outreach activities to inform enrollment strategy
• Coordinate outreach and recruitment efforts at community events; including material, staffing, and follow-up activities.
• Track, analyze, and report on factors influencing enrollment; partner with program leads to identify challenges and co-design solutions
• Support Enrollment Staff in guiding prospective families from initial inquiry through program enrollment.
• Work closely with the Program Team to ensure smooth child transitions throughout the enrollment process.
• Lead team of five kitchen staff, directly supervising a Nutritional Services Supervisor and Head Cook.
• Oversee the implementation and management of child nutrition services for our three centers
• Ensure meal programs meet nutritional standards and align with the dietary needs of young children, including those with special dietary requirements.
• Ensure compliance with federal and state regulations and reporting related to our nutrition program
• Oversee systems to support meal preparation, sanitation, and food safety
• Manage inventory, budgeting, and procurement of food and supplies, and kitchen maintenance.
• Conduct regular evaluations of food program operations, provide training and technical assistance to staff, and prepare for and support administrative reviews and data collection to ensure compliance
• Serve as the primary point of contact for licensing agencies and funders during inspections and audits.

Operations and Facilities Responsibilities

• Partner with the Senior Director of Child Development, Director of Facilities, and two center-based Operations Specialists to support renovations projects, annual cleaning and decluttering efforts, and ongoing facility cleanliness across three centers.
• Partner with the Senior Director of Child Development and Director of Facilities to support and oversee the emergency preparedness plans and procedures across three ECE centers.
• Partner with the People Operations and Finance Team on payroll administration and employee support.

Program Compliance Responsibilities

• Partner with Senior…