Director, Product Training

Remote - U.S.A
United States of America, 000000, USA

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health.

With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarrabreaksthe silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, weseekto foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

The Director,Training is responsible for planning, managing, executing, and evaluating all aspects of Advarra’s product-focused training events and resources. The Director,Training supervises the training team who develop and deliver training to both external customers and internal staff.

• Lead Technology Solutions overall training strategy
• Oversee the planning, design, and delivery of effective andtimelytraining to customers
• Supervise a global team of training specialists and the eLearning developers; provide coaching, help team members prioritize projects,identify opportunities for development, and deliver performance reviews
• Observe and evaluate trainers to ensure the correct content is delivered; provide coaching and feedback to help trainers develop their skills and gain confidence
• Develop, lead, and prioritize new training initiatives based on the company’s goals
• Manage major project timelines to ensure deadlines are met
• Oversee Training department budget, monthly forecasting, and ensure revenue projections are met
• Seekto improve training processes and resources
• Ensure that staff receive training on Advarra products that they support, test, or develop
• Work with PMO and Product Support Managers to determine appropriate staffingfor implementation-related training events
• Analyze ongoing and new training needs of internal staff and customers
• Create or customize training programs to meet the needs of Technology Solutions customers and staff
• Drives the development and launch of new training services tooptimizethe customer training experience
• Survey customers about their Advarra training experience; improve and adjust training based on feedback and evaluations
• Collaborate with other teams to design and deliver new training programs to address any knowledge or skill gaps
• If onsite training isrequiredevaluate facilities for training events; provide recommendations for new training rooms and spaces to ensure the best experience for customers
• Recommend best practice and consistent approach for virtual training to ensure the best experience for customers
• Prepare and present content at Onsembleconferences to support the company’s goals and our customers’ needs
• Evaluate new L&D tools or products to improve the efficiency of the team and the customer experience
• Work with the training managers toidentifyopportunities to deliver…