Janitorial Account Manager Cincinnati

Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions; and perform a variety of technical tasks relative to assigned areas of responsibility. Area/Account Mangers will deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are responsible for driving and obtaining new business through their market.

• Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations.
• Communicate consistently with direct reports to resolve concerns in a timely manner.
• Ensure direct reports and clients have functional location schedules two weeks in advance.
• Enforce proper uniform attire for all employees daily.
• Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
• Partner with HR to handle employee issues.
• Identify high performers for potential leadership opportunities.

• Review budget and payroll reports to track financial results on a daily basis.
• Monitor punches and attendance for accuracy and consistently and address manual punches; monitor attendance daily.
• Attend and participate on weekly Regional calls, reviewing personal performance.
• Consistently use EPay to maintain business continuity:
  • Prohibit manual punches.
  • Terminate employees in the system within the first week of separating from company.
  • Salaried employees must enter their time into Blue Force weekly.
  • Minimize exception clocking’s by providing ongoing employee training.

• Anticipate hiring needs and keep job postings current within 5 days, withdraw old postings with HR assistance ().
• Develop and execute a recruitment strategy for each area/location.
• Email all background check requests to
• Process new hire paperwork for new hires per the processes established by HR.
• Onboard new hires on their first day:
  • Review their role responsibilities.
  • Train them how to use the timekeeping system.
  • Present company policies, procedures, and code of conduct.
  • Safety training.

• Ensure uniforms are ordered and delivered to new hires by their first week.
• Order supplies in advance and anticipate orders within budgets monthly.
• Submit equipment repairs in a timely manner to Bill Faulhaber, Central expenses to Expense , and Operations VP once Regional Manager reviews and approves.
• Perform preventative maintenance of equipment to keep in prime working condition.
• Maintain equipment inventory by location.

• Maintain a consistent visitation schedule for your location audits and communicate plan to the Regional Manager and VP of Operations via email.
• Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
• Conduct consistent quality control audits at each location and immediately address any issues that are uncovered in audits.
• Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.

• Oversee OSHA required safety trainings at your locations.
• Ensure that Supervisors are performing weekly informal safety inspections and monthly formal safety inspections.
• Work with safety, security, and clients to reporting potential problem areas.
• Create and monitor safety exposure plans at each site and ensure they’re current.

• Assure all SDS sheets and manuals are in the janitorial closets.
• Report all incident/ accident reports Immediately.

• Maintain 100% utilization of approved budgets hours…