Director of Operations

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As a Director of Operations, you’ll drive operational excellence and financial discipline across a major telecommunications account while partnering with executive leadership to optimize business efficiency, procurement, and capacity. In this role, you will champion delivery teams by streamlining processes and clearing roadblocks—empowering successful execution without direct day-to-day management of the PM department.

• Daily operational oversight to align workflows and resources with business requirements
• Establishing operational rhythms, reporting structures, and account-wide accountability
• Proactive identification of operational risks and development of mitigation solutions
• Driving consistency across account tools, documentation, and ways of working
• Visibility for senior leadership into account health, priorities, and critical issues
• Operational escalation partnership to resolve complex challenges and pathfinding

• Account-wide capacity planning aligned to workload, scope, and strategic priorities
• Partnership with Finance and Talent on staffing forecasts, hiring, and freelance strategy
• Monitoring utilization and capacity trends to mitigate staffing risks
• Organizational design support balancing business needs with financial targets
• Optimizing team structures and resource allocation as account needs evolve

• Close partnership with Finance on financial health, burn rates, and staffing costs
• Oversight of procurement processes and annual financial reconciliation
• Ensuring clear processes for managing scope changes and resource utilization
• Financial risk identification and partnership on operational mitigation plans
• Support for annual planning and ongoing account financial reporting

• Operational partnership to PM leadership on account priorities and resource needs
• Development of scalable solutions, tools, and processes for recurring challenges
• Thought partnership and escalation support for complex operational issues
• Strengthening PM ways of working for consistency and scalability
• Guidance on capacity, workload management, and cross-functional challenges
• Facilitating cross-functional resolution for department-level issues
• Empowering PM leadership to manage their teams independently

• Institutionalizing account-wide processes to improve efficiency and clarity
• Identifying opportunities to simplify and automate manual workflows
• Driving adoption of shared tools and reporting for a consistent source of truth
• Establishing effective operating rhythms across leadership and functional partners
• Ensuring operational scalability as the account and workload evolve

• Trusted operational partnership to account leadership and department heads
• Connecting disciplines to resolve challenges holistically and remove silos
• Creating clarity around decision-making and ownership in ambiguous situations
• Fostering transparency, accountability, and proactive problem-solving
• Strategic, solutions-oriented perspective on complex business challenges
• Ensuring business continuity and momentum during leadership transitions