Managing Director of Donor Operations Save

A Career with a Purpose Summary of Duties

Sun Coast Blood Centers is seeking an experienced and visionary Managing Director of Donor Operations to provide strategic leadership for our blood collection operations and donor engagement programs.

Reporting directly to the CEO, this executive leadership role is responsible for overseeing Donor Services, Donor Recruitment, the Contact Center, and Concierge @Home Donor Services
, ensuring these functions work together seamlessly to meet the blood needs of our communities.

This position is ideal for a leader who thrives on developing high-performing teams, driving operational excellence, strengthening donor engagement, and building sustainable collection strategies that support lifesaving blood donations across our service area.

• Bachelor’s degree in Business, Healthcare Administration, Management, or a related field preferred. Equivalent relevant leadership experience may be considered in lieu of a degree.

• Minimum of seven (7) years of progressive leadership experience in blood banking, blood collection operations, donor services, donor recruitment, or a closely related field.
• Minimum of three (3) years of senior-level operational or executive leadership experience with responsibility for directors, managers, or multiple operational functions.
• Demonstrated experience leading through other leaders and holding multiple operational functions accountable for measurable results.
• Demonstrated experience overseeing blood collection operations, recruitment strategy, staffing, productivity, and operational performance.

• Strong knowledge of blood banking, donor recruitment, donor services, collection operations, and donor experience principles.
• Strong understanding of blood drive recruitment, account development and retention, rebooking, and long-term collection planning.
• Strong leadership, coaching, decision-making, problem-solving, and team development skills.
• Ability to lead effectively through directors and managers while maintaining clear accountability at each leadership level.
• Ability to translate organizational goals into actionable operational priorities.
• Ability to analyze collection, recruitment, staffing, productivity, labor, logistical, and financial data and take appropriate action based on performance.
• Working knowledge of staffing models, budgeting, mobile operations, fleet utilization, inventory practices, technology, and operational resource planning.
• Strong communication and collaboration skills with the ability to work effectively across departments and with external partners.

• Maintains accountability for collection performance and assigned operational objectives.
• Leads through and develops departmental directors and managers.
• Maintains a visible and engaged leadership presence across donor operations.
• Anticipates collection needs and promotes proactive planning rather than primarily reactive solutions.
• Establishes clear expectations and holds assigned leaders accountable for results.
• Uses data, technology, collaboration, and continuous improvement to strengthen performance.
• Demonstrates sound judgment, integrity, professionalism, and a mission-focused approach.

• Generous PTO Plan
• Medical, dental, & vision
• Company Paid Long Term Disability & Life Insurance
• 401(k) with 100% Company Match
• Health and Wellness Reimbursements
• Education and Professional Development Reimbursements
• Employee Assistance Program
• Discounted Aflac and Legal Shield Options

• Provide senior leadership and overall performance accountability for Donor Services, Donor Recruitment, the Contact Center, and Concierge @Home Donor Services.
• Maintain overall accountability for achievement of Sun Coast Blood Centers’ blood collection goals and assigned operational objectives.
• Lead through departmental directors and managers, ensuring they retain responsibility for their teams, workflows, staffing, scheduling, and routine day-to-day operations.
• Establish operational priorities and performance expectations and hold assigned leaders accountable for execution and results.
• Ensure assigned departments operate as an integrated collection system, aligning recruitment, appointment generation, staffing, collection capacity, donor engagement, and operational resources with organizational blood needs.
• Maintain appropriate visibility into field and center operations to understand performance,…