Program Manager

Location:
San Mateo

Salary: $83,000 to $93,000 annually

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective:

We’reseekinginspired, talented people who want to beeffectingprofound change and who have fun doing it.

Department Summary

Brilliant Corners partners with Health Plan of San Mateo, San Mateo County, and other community partners and managed care plans to provide person-centered housing services and Community Supports to health plan members. Services help individuals access, transition into, and maintain stable housing and include housing navigation, tenancy-sustaining services, rental assistance, and Community Supports such as Housing Transition Navigation Services and Transitional Rent.

Brilliant Corners works closely with health plans, County partners, service providers, landlords, and community-based organizations to coordinate housing services and connect members to appropriate resources and supports.

Position Summary

The Program Manager oversees the day-to-day operations of Brilliant Corners’ housing programs and Community Supports in San Mateo County, with support and guidance from the Associate Director. Responsible for ensuring high-quality service delivery, effective program operations, compliance with contractual and regulatory requirements, and the achievement of program objectives, the Program Manager manages grant and service agreements, monitors program outcomes, and supports reporting requirements.

This role serves as a key agency representative in meetings with funders, health plans, County partners, and community stakeholders. Internal management responsibilities include supervising direct reports—such as a Program Supervisor who oversees direct service staff—managing operational expenses, supporting annual budget development, and providing direct coverage when necessary.

Driven by a deep understanding of the critical impact stable, community-based housing has on individual health and well-being, the Program Manager brings a creative, solutions-oriented, and flexible approach to complex operational challenges. The ideal candidate pairs a strong customer service ethic and experience working with individuals with disabilities and diverse populations with practical knowledge of property management and tenant support, maintaining a steadfast commitment to high-quality service, team leadership, and client outcomes.

Position Responsibilities

• Provide leadership and supervision to assigned staff, including hiring, onboarding, coaching, performance management, professional development, and accountability for individual and team performance.
• Oversee the day-to-day operations and implementation of housing services and Community Supports, including referral, service delivery, documentation, coordination, and compliance workflows.
• Monitor program performance and conduct routine quality assurance reviews of service delivery, documentation, and compliance with contractual, regulatory, and organizational requirements; identify areas for improvement and implement corrective actions as needed.
• Ensure program objectives, deliverables,…