Captain - Senior Supervisor

AGS is looking for a Facility Captain to work in our detention facility in Aguadilla, PR. To join our team of outstanding professionals,

• Responsible for a variety of technical and administrative work, and clerical support efforts. Assignments require reconciling conflicting policies and facts, identifying issues, defining questions and problems, making decisions concerning such things as planning or coordinating the work to be performed and its follow-up, coordinating with other offices, and providing guidance on the methods and techniques used to complete varied and unrelated assignments within the programs.
• The work involves the handling of a variety of problems and issues for which there are usually guidelines contained in a wide range of established regulations, practices, procedures, and post orders.

• As a second-line supervisor, supervises 50+ staff members through subordinate supervisors, and performs a full range of supervisory functions. Supervises a total of 4-5 first line Supervisory Detention Officers at the Aguadilla Facility.
• Plans and schedules work on a daily, weekly, monthly, and quarterly and longer basis. Sets and adjusts priorities, and prepares schedules for completion of work. Assigns tasks, details, and assignments through subordinate supervisors based on priorities, and the contract requirements through the client’s request and/or Program Manager’s request.
• Through subordinate supervisors, monitors and evaluates employees' work. Counsel subordinate employees (first line supervisors and Detention Officer) on performance requirements. Discusses progress toward performance goals and identify areas needing improvement. Ensure employees have a balanced view of their strengths and areas needing improvement in relation to performance expectations. Recommends policy modifications intended to improve and develop employees.
• Monitors and evaluates the delivery of services to the client. Develops and implements plans to improve the delivery of services, individually, with other supervisors, and with collaborative efforts with the Assistant Program Manager and the Contracting Officer Representative (COR). Submit to the Assistant Program Manager any request for adding, deleting and/or modifying policies and procedures to improve operations within the facility.
• Submit to the Program Manager officer’s leaves request for approval. Participate in candidates’ interviews and recommend appointments. Recommend rewards for performance accomplishments, as well as promotions. Hears and resolves complaints from employees, refers group grievances and more serious complaints to a higher level. Takes or recommends disciplinary action, as appropriate, and recommends actions in more serious cases or those involving subordinate supervisors.
• Review, prepare, and consolidate invoices for monthly billing for Detention and Transportation services performed by the Corporation to the client.
• Enters time and attendance information of employees’ hourly work carried into the True Time time-keeping system for the Aguadilla Facility, thus insuring that AGS, LLC. is properly compensated for services rendered under the contract and the client is billed appropriately for the services received.
• Ensures that all Aguadilla Facility staff comply with contract requirements having all required credentials and computer data systems active. These include but are not limited to PIV card/credential, Airport Badge, ICE systems access, like EADM and ICE Training access. When access to computer data systems and/or credentials are to expire this staff member assures that subordinates maintain access and credentials active, thus assuring continuity of operations.
• Advises PMO…