IT & Network Operations Manager

Description About the Company

ARC is a rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a category-defining device management solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, Gap, Inc., Ship Bob, several global leaders in supply chain and logistics. ARC was born out of Charge It Spot , the consumer-facing tech company that pioneered phone charging solutions starting in 2012.

Through smart lockers integrated with proprietary software, ARC stores, secures, and charges the company-owned handheld devices (Zebra, Honeywell, and others) that frontline workers rely on every day for package scanning, inventory lookup, task management, mobile point of sale, and more.

Clients turn to ARC because managing and maintaining enterprise mobile devices post-purchase is harder than it looks. Devices go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged, and accounted for, while improving productivity and experience for the teams on the ground.

Market demand has been overwhelming. Device management has been a massive unmet need for decades, and ARC is uniquely positioned to solve it, backed by a decade of technical expertise, 8 patents and counting, and real-world experience at scale.

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day.

Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada.

At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

Learn more about our core values here!

• Serve as ARC's primary internal networking expert for ARC Locker System connectivity across Wi-Fi, ethernet, and cellular environments, working directly with enterprise and Fortune 500 client IT teams on firewall, VLAN, and connectivity requirements.
• Troubleshoot and resolve network communication issues in varied field environments, including retail stores, warehouses, and distribution centers.
• Partner with Operations Project Managers on new client installations: coordinate pre-install network discovery, communicate technical requirements to client IT teams, and validate connectivity post-deployment.
• Support router provisioning, signal validation, and cellular failover for deployed locker systems, and maintain working knowledge of ARC's router fleet (Peplink/InControl).
• Work with the SRE team (VP of Engineering) to investigate and resolve systemic field failures, including connectivity drops, router misconfigurations, and locker-server communication failures.
• Develop and maintain installation standards, network checklists, and troubleshooting runbooks that support repeatable, scalable deployments.
• Own ARC's…