Senior Manager, MarTech; Salesforce

Description Job Summary

The Senior Manager – Salesforce Professional Services leads the strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.

Practice Growth, Client Engagement & Business Leadership

• Lead Salesforce Professional Services teams to achieve financial, operational, customer satisfaction, and coworker development objectives.
• Drive practice growth through services revenue, profitability, pipeline development, forecasting, utilization, and strategic business planning.
• Partner with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities while supporting executive customer engagements.
• Establish and maintain executive-level relationships with customers, Salesforce, and key partner organizations to drive joint go-to-market initiatives and long-term growth.
• Participate in customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions as a trusted advisor and executive sponsor.

• Provide executive oversight for Salesforce consulting, implementation, integration, and managed services engagements.
• Ensure successful project delivery through strong governance, resource planning, risk management, financial controls, and customer communication.
• Own customer satisfaction, loyalty, and successful business outcomes across strategic enterprise engagements.
• Lead resolution of complex customer, delivery, operational, and commercial issues while maintaining high-quality service delivery standards.

• Define the Salesforce services portfolio strategy, including onboarding new offerings, retiring legacy services, and developing reusable methodologies, accelerators, and service assets.
• Collaborate with sales and account teams to expand customer adoption of existing and emerging Salesforce technologies.
• Establish operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking.

• Lead, coach, mentor, and develop managers, architects, consultants, engineers, and project leaders.
• Build workforce capabilities through certification programs, career development, succession planning, and leadership development.
• Develop strong relationships with Salesforce and strategic partner organizations, including services leaders, engineering leaders, and account teams, to align resources, capabilities, and growth objectives.
• Foster a culture of accountability, collaboration, innovation, customer focus, and continuous improvement.

• Bachelor’s degree required and 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience OR, 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience.
• Ability to lead teams and gain consensus.
• Ability to identify and resolve client, project, and team challenges.
• Poven negotiation skills.
• Experience working with vendors and business partners.
• Strong collaboration with Sales and leadership teams to achieve service goals.
• Ability to lead and influence cross-functional teams.
• Excellent written, presentation, and verbal communication skills.
• Demonstrated ability to build relationships across all levels of the…