Program Manager

Job Description

The Program Manager (PM) provides full leadership, oversight, and direction for all aspects of contract performance under this GSA program. The PM serves as the Government’s primary point of contact, ensuring efficient delivery of services, technical excellence, and customer satisfaction across all task areas. The PM oversees multiple projects, large operational teams, and diverse technical functions—including engineering, operations, cybersecurity, infrastructure, and teleservices.

The PM is responsible for the quality, financial management, staffing, risk management, compliance, and performance of the entire contract. The PM also functions as a senior technical and programmatic advisor and may serve as a Subject Matter Expert (SME) for critical mission areas.

• Provide day-to-day management of all program operations, supporting multiple projects, work streams, and geographically dispersed personnel.
• Organize, direct, and coordinate planning and production of all contract activities.
• Ensure adherence to the PWS, SLAs, technical requirements, and quality standards.
• Serve as the Government’s primary point-of-contact for all programmatic, technical, and contract matters.
• Lead all contractor staff; provide supervision, tasking, mentorship, QA/QC oversight, and performance management.
• Ensure customer satisfaction, stakeholder alignment, and timely resolution of escalated issues.
• Provide financial management, cost tracking, resource management, and staffing oversight.
• Conduct detailed quality reviews for deliverables, documentation, and technical work products.

• Serve as the named Primary Project Manager for the contract.
• Provide overall management, direction, financial reporting, QA/QC oversight, and leadership.
• Ensure both business processes and technical activities meet required standards.
• Oversee performance across all contractor personnel, subcontractors, and task areas.

• Project Management Plan (PMP)
• Change Management Process and documentation
• Performance Management and measurement reports
• In-Process Reviews (IPRs) and Weekly Status Updates
• Progress Reviews with Government Management
• Project Management Support documentation and controls
• Transition Management

• Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
• Develop and deliver Information Technology Infrastructure Design Documentation.
• Provide advanced technical documentation and guidance across:
• Project Management Support documentation and controls
• Transition Management
• Infrastructure troubleshooting methodologies
• Vulnerability management
• Network and system optimization
• Software distribution and enterprise reporting
• Infrastructure monitoring and performance analysis
• Deliver senior-level presentations covering engineering, operations, teleservices, and IA/cybersecurity technology domains.
• Identify technical gaps, evaluate alternatives, and provide recommendations for improvement, modernization, and risk mitigation.
• Provide technical and management leadership on major tasks or technology assignments.
• Establish goals, strategies, and plans that support project and program objectives.
• Provide advanced domain expertise that may have critical impact on project success.
• Direct and control financial management, staffing, and operational methods to ensure technical requirements are met.
• Engage directly with clients, including negotiations and executive-level discussions.
• Initiate, supervise, and develop complex program requirements from inception to conclusion.
• Lead surveys, studies, and data analysis to provide actionable recommendations and…